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PatientTrak

Lumin Medical PatientTrak

Composite Score

6.5 /10

CX Score

7.4 /10

8 Reviews Write a Review

Claim Software

What is Lumin Medical PatientTrak?

Our PatientTrak solutions provide patient flow, tracking, check-in, status and communications for patients and clinicians. As PatientTrak applications are cloud-based, hosted systems, they only require a web browser and Internet connection, resulting in a method of software delivery which is affordable, quick-to-implement, and simple to use.

Company Details

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Lumin Medical PatientTrak Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

65 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lumin Medical PatientTrak?

0% Negative

10% Neutral

90% Positive

Pros

Fair
Client's Interest First
Transparent
Friendly Negotiation

Feature Ratings

Average 76

Patient Portal

Referral Management

Patient Tracking

Admissions Management

Bed Management

Discharge Management

Patient/ Physician Scheduling

Medical Billing

Patient Engagement

Patient Flow Management

Wait Time Tracking

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Lumin Medical PatientTrak Reviews

Nwankwo M.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Efficient, User-Friendly, and Insightful

Likeliness to Recommend

8 /10

What differentiates Lumin Medical PatientTrak from other similar products?

PatientTrak provides tools to track operational metrics: wait times, staff efficiency, bottlenecks, time between stages of treatment, etc. These reports help identify inefficiencies and guide improvement in patient flow.

What is your favorite aspect of this product?

My favorite aspect of Lumin Medical PatientTrak is how effectively it tracks patient flow in real time. It gives clear visibility into every stage of the patient’s visit, helping to identify bottlenecks and reduce wait times. The ability to communicate with patients through automated text reminders and status updates also improves overall patient satisfaction and clinic efficiency.

What do you dislike most about this product?

The platform occasionally runs slowly when multiple users are logged in, and it would be great to have more automation or customization options for dashboards and alerts.

What recommendations would you give to someone considering this product?

I would recommend Lumin Medical PatientTrak to clinics or hospitals looking to improve patient flow, reduce wait times, and enhance patient engagement. Make sure to explore all modules (visit flow, messaging, online reputation) during a demo to see which features best fit your workflow. Also, check how it integrates with your EMR or scheduling systems to ensure smooth data exchange.

Pros

Performance Enhancing
Enables Productivity
Client Friendly Policies
Client's Interest First

Srikanth D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2023

very reliable and productive

Likeliness to Recommend

5 /10

What differentiates Lumin Medical PatientTrak from other similar products?

This is a streamlined app that puts everything at your fingertips to track and manage Human Resources as well as document management for which I was very amazed at how easy it is to utilize.

What is your favorite aspect of this product?

We were solving documentation centralization for our engineering team and PMs. The benefits is we could easily search and locate very critical Documents in an efficient and timely process without loosing time and money. Benefits of Time was very critical for our organization.

What do you dislike most about this product?

There is nothing I could say that caused me to disclose this product as it is a very streamlined and user friendly app. It’s not very dificult to navigate the software.

What recommendations would you give to someone considering this product?

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Robin D.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Proper Software for Data Recording and Safety

Likeliness to Recommend

10 /10

What differentiates Lumin Medical PatientTrak from other similar products?

Lumin Medical captures the initial recording of patients during the admission, which helps for future reference. Again, Lumin Medical takes back ups, regularly, as the software knows the dynamics and the dangers that the industry have.

What is your favorite aspect of this product?

Lumin Medical maintains the privacy of patients, where they feel secure and their details are only accessible and attainable by the right professionals. The fee for maintaining Lumin Medical is very minimal, and the assistance through virtual support is intuitive.

What do you dislike most about this product?

Lumin Medical is resourceful, patient oriented, and with features that are widely spreed. More so, the data standards are maintained, enhanced, and consistently revised.

What recommendations would you give to someone considering this product?

The purpose for keeping patients record is to ensure there is proper history and follow up. Again, Lumin Medical makes the health care services be conducted virtually where resources are minimal and efficiency is improved.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Lumin Medical PatientTrak

What is Lumin Medical PatientTrak?

Company Details

Need Assistance?

Lumin Medical PatientTrak Ratings

65 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Lumin Medical PatientTrak?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Referral Management Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Patient Tracking Includes pre-admit tracking, patient transfer management, and patient status tracking.

Admissions Management Assists in the registration of a patient into a healthcare facility for clinical treatment.

Bed Management The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Discharge Management Includes check out, referral planning, and treatment planning.

Patient/ Physician Scheduling The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Medical Billing Includes online account management, online payments, insurance checks, and online billing.

Patient Engagement Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Patient Flow Management A dashboard tool that monitors the movement of patients through a healthcare facility.

Wait Time Tracking A feature that uses at-a-glance and real-time updates to track and benchmark waiting times.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Lumin Medical PatientTrak Reviews

Nwankwo M.

Efficient, User-Friendly, and Insightful

Likeliness to Recommend

Pros

Srikanth D.

very reliable and productive

Likeliness to Recommend

Pros

Robin D.

Proper Software for Data Recording and Safety

Likeliness to Recommend

Pros

Feature Ratings

Patient Portal

Referral Management

Patient Tracking

Admissions Management

Bed Management

Discharge Management

Patient/ Physician Scheduling

Medical Billing

Patient Engagement

Patient Flow Management

Wait Time Tracking

Vendor Capability Ratings

Quality of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement