Kommo Customer Reviews 2026 | Customer Relationship Management

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Kommo

Composite Score

8.8 /10

CX Score

8.8 /10

37 Reviews Write a Review

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What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

0% Negative

6% Neutral

94% Positive

Pros

Enables Productivity
Saves Time
Respectful
Altruistic

Feature Ratings

Average 85

Collaboration

Lead Management

Mobile

Activity and Workflow Management

Sales Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Customer Service Management

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Vendor Support

Kommo Videos

Kommo Reviews

Julia F.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Intuitive and efficiently

Likeliness to Recommend

9 /10

What differentiates Kommo from other similar products?

This product stands out in the market mainly due to its balance between functionality, ease of use, and overall value. Unlike many competitors that focus on only one or two aspects, it delivers a more complete and well-rounded solution. One of its key differentiators is ease of use. The interface is intuitive and well-structured, allowing new users to get up to speed quickly, with a shorter learning curve compared to similar products. This reduces onboarding time and boosts productivity from the start. Another strong point is its value for money. The product offers robust features that are often only available in higher-priced solutions

What is your favorite aspect of this product?

My favorite aspect of this product is its well-designed interface, which simplifies complex processes and improves overall productivity

What do you dislike most about this product?

What I dislike the most is that some advanced features could be more customizable

What recommendations would you give to someone considering this product?

If you’re thinking about buying this product, I’d suggest taking advantage of any free trial or demo so you can get a feel for how it works before committing

Pros

Fair
Altruistic
Acts with Integrity
Client's Interest First

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2026

Powerful and practical—especially for messenger-dr

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Caring

Italo C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Good software and support

Likeliness to Recommend

9 /10

What differentiates Kommo from other similar products?

The easy use and the support team who is really willing to help

What is your favorite aspect of this product?

Friendly platform

What do you dislike most about this product?

Nothing special

What recommendations would you give to someone considering this product?

I would recommend them to import data and concentrate all information about the customers on the platform

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kommo

What is Kommo?

Company Details

Book a Free Demo Today!

Kommo Ratings

94 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

Kommo Reviews

Julia F.

Intuitive and efficiently

Likeliness to Recommend

Pros

Powerful and practical—especially for messenger-dr

Likeliness to Recommend

Pros

Italo C.

Good software and support

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Lead Management

Mobile

Activity and Workflow Management

Sales Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Customer Service Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Vendor Support