Kommo Customer Reviews 2026 | Customer Relationship Management

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Kommo

Composite Score

8.8 /10

CX Score

8.8 /10

37 Reviews Write a Review

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What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

0% Negative

6% Neutral

94% Positive

Pros

Enables Productivity
Saves Time
Respectful
Altruistic

Feature Ratings

Average 85

Collaboration

Lead Management

Mobile

Activity and Workflow Management

Sales Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Customer Service Management

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Vendor Support

Kommo Videos

Kommo Reviews

Priscila E.

Role: C-Level
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Great CRM but support needs to be improved ASAP

Likeliness to Recommend

6 /10

What differentiates Kommo from other similar products?

Integration with Instagram and WhatsApp. Automation and AI.

What is your favorite aspect of this product?

Automations

What do you dislike most about this product?

Support need to be improved! I would pay more for human implementation and support

What recommendations would you give to someone considering this product?

Invest in tecnhical support

Pros

Unique Features
Client Friendly Policies
Friendly Negotiation
Respectful

Victor C.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2026

Muy contento de tenerlo en mi agencia

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

Kommo IA y la integración con otras plataformas como make y n8n

What is your favorite aspect of this product?

Whatsapp bussines integración

What do you dislike most about this product?

Los delay en algunas ocasiones

What recommendations would you give to someone considering this product?

Bueno calidad precio.

Pros

Respectful
Reliable
Effective Service
Caring

Role: Sales Marketing
Industry: Consulting
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jan 2026

The Best crm

Likeliness to Recommend

7 /10

Pros

Unique Features
Appreciates Incumbent Status
Continually Improving Product
Trustworthy

Kommo

What is Kommo?

Company Details

Book a Free Demo Today!

Kommo Ratings

94 Likeliness to Recommend

94 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

Kommo Reviews

Priscila E.

Great CRM but support needs to be improved ASAP

Likeliness to Recommend

Pros

Victor C.

Muy contento de tenerlo en mi agencia

Likeliness to Recommend

Pros

The Best crm

Likeliness to Recommend

Pros

Feature Ratings

Collaboration

Lead Management

Mobile

Activity and Workflow Management

Sales Management

Account and Contact Management

Marketing Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Customer Service Management

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Customization

Quality of Features

Breadth of Features

Availability and Quality of Training

Vendor Support