Kommo Customer Reviews 2026 | Customer Relationship Management

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Kommo

Composite Score

8.6 /10

CX Score

8.6 /10

58 Reviews Write a Review

Claim Software

What is Kommo?

Kommo gives you the solution to collect and follow up all of your new leads, without losing any. Also, automatically create new leads in amoCRM from your website. AmoCRM is compact and easy-to-use. It doesn't frustrate your sales team so you don't have to force them to use it. They will love it because it simply helps them track leads & sell more. It gives you a full view of your pipeline and sales department. You can be confident that every lead is being nurtured and every lead follow-up is being completed.

Company Details

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Awards & Recognition

Kommo won the following awards in the Customer Relationship Management - Midmarket category

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2026 Data Quadrant Champion

Latest Award, 2026

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2026

Kommo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kommo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

96 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kommo?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Respectful
Helps Innovate
Reliable

Feature Ratings

Average 84

Collaboration

Activity and Workflow Management

Lead Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Marketing Management

Customer Service Management

Telephony and Call Center Management

Analytics and Reporting

Vendor Capability Ratings

Average 77

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Breadth of Features

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Kommo Videos

Kommo Reviews

NAYA G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2025

integratable, intuitive and customer first.

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

the customer experience is really good, we can make a b2b contact as well and when i have problem the customer experience team is always helping me and i really like the api integration as well, when the kommo has a incident the IT team solves in a really good SLA.

What is your favorite aspect of this product?

the api is really decent, the deepeness of data information is really good and able to solve a lot of problems without making changes in my database and the HTTP request time is always on point.

What do you dislike most about this product?

Sometimes when i have a technical problem, the CS team are not be able to foward my ticket direclive to the IT team,t hey act like a mirror. I think they need to solve that, but usally they are really fast. As i said its happens sometimes.

What recommendations would you give to someone considering this product?

I think that the person needs to know about the problem you are solving. Sometimes it feels like overkill for some clients, but for our client base it fits well. And of course, you need to invest in team training to accelerate your implementation process.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Rodrigo F.

Role: C-Level
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2025

I like, especial because msg integration.

Likeliness to Recommend

10 /10

What differentiates Kommo from other similar products?

Messages on timeline

What is your favorite aspect of this product?

Messages on timeline

What do you dislike most about this product?

Integration is poor it is very dificulte co create lead trought automation because organization id is not on the leads search also de dashboards could be more eficiente and data customizable

What recommendations would you give to someone considering this product?

it works and worth the money

Pros

Transparent
Helps Innovate
Continually Improving Product
Reliable

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2026

Easy to Use and Great for Sales Management

Likeliness to Recommend

7 /10

Pros

Saves Time
Fair
Helps Innovate
Reliable

Kommo

What is Kommo?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Kommo Ratings

91 Likeliness to Recommend

2 Since last award

96 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Kommo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Kommo Videos

Kommo Reviews

NAYA G.

integratable, intuitive and customer first.

Likeliness to Recommend

Pros

Rodrigo F.

I like, especial because msg integration.

Likeliness to Recommend

Pros

Easy to Use and Great for Sales Management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Activity and Workflow Management

Lead Management

Mobile

Sales Management

Account and Contact Management

Quote Contract and Proposal

Marketing Management

Customer Service Management

Telephony and Call Center Management

Analytics and Reporting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Breadth of Features

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support