What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Breadth of Features
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Aaron B.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Amazing Product, backed by amazing support!
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
In looking at other products we found that KnowledgeOwl's focus on being the best knowledge base platform rather than a knowledge base, as a ticketing system, and a communications tool allowed us the ability to implement the vision that we had for how we wanted our support teams the easiest way to not only transition from our old KB but to be able to grow the accessibility and development of sharing that KB with other teams in the company tree.
What is your favorite aspect of this product?
Personally, it is the people. If the support team behind the product are knowledgeable and enjoy what they do with their product then the output can be amazing. The people that we have worked with from support specialists even up to the CEO (Chief Executive Owl) herself helping when we put out the call have been amazing and beyond helpful in getting our KB off the ground and getting better and better every day!
What do you dislike most about this product?
Currently, the only thing I would like to see is support for uploading and implementing HTML files directly.
What recommendations would you give to someone considering this product?
If you are looking for a product that is nearly ready to go "out of the box" with a wizardry of options and a support team to match then you will love this product. KO offers not only a fantastic jumping-off point to just simply get started but the freedom to grow and customize everything from the look and feel but the function of your knowledge base.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Christel O.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Oct 2021
Fantastic product and outstanding team behind it
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
The team behind Knowledge Owl delivers an amazing product and they also provide first class customer service. From the moment we started the free trial, we got all the support and guidance that we could possibly ask for. Not a single question or concern was left unaddressed. Out of the box, the software offers all the features we were looking for. It is very easy to set up and work with, even with just very little code experience. For every tweak or concern we've had along the way, their team has been working closely with us to find the best solution to meet our individual needs.
What is your favorite aspect of this product?
The contextual widget amazes everyone, who gets a chance to experience it. It provides a lean and easy-to-use shortcut to the knowledge base from within our own software and it works like a charm. Searches are super-fast and content is displayed beautifully. In particular, the article suggestions based off page URL help us create a tailored experience for our end users. On top of that, the widget blends in naturally with our software to a degree where it comes off as something developed in-house. Customization was super easy and there are plenty of options to fine-tune widget behavior.
What do you dislike most about this product?
It is hard to find anything that we dislike about Knowledge Owl at this stage. However, we are looking forward to multi-lingual support, which I believe is included in their roadmap.
What recommendations would you give to someone considering this product?
Never hesitate to contact the Knowledge Owl team, no matter the size of your question or concern. Right from the beginning, they helped us explore different scenarios and ideas that we had, so we could find out whether Knowledge Owl was the right match for us. They are very honest about what's possible and what's not, so we felt that we could take an informed decision when we chose Knowledge Owl.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Wonderful service, product and easy to use
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
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