What is KnowledgeOwl?
KnowledgeOwl is a knowledge base software platform that helps organizations create searchable, user-friendly documentation for both customers and internal teams. Founded in 2015 in Boulder, Colorado, KnowledgeOwl serves 3,200+ authors across industries including software, healthcare, and financial services. The platform features robust Google-like search, fully customizable design, AI-powered capabilities, and flexible public, private, or hybrid knowledge bases. As a Certified B Corporation, KnowledgeOwl is a bootstrapped company known for exceptional customer support and customer-driven development that puts people first.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
1
Since last award
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love KnowledgeOwl?
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cataloging
Configurable Knowledge Repository
Workflow and Approval Management
Role-Based Access
Reporting and Analytics
Rich Text Editor
Intelligent Search
Bulk Actions
API Integration
Version Control
Social Features
Vendor Capability Ratings
Vendor Support
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Breadth of Features
Product visual
AIchatbot
Style Guide, with AI review
screenshot of search settings
Owl Analytics (built-in robust analytics)
Subscriptions
Style Guide
Customize default text
KnowledgeOwl Reviews
Scott P.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: Initial Implementation
Submitted Oct 2021
An easy to use product with exceptional support
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
When I was testing/selecting a KB service, I had tested a number of other products and none matched KnowwledgeOwl's search algorythm or level of support.
What is your favorite aspect of this product?
The support is bar none.
What do you dislike most about this product?
I would like to find a better way to integrate our branded articles than using an iframe.
What recommendations would you give to someone considering this product?
Give the product a try.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Gisel S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Intuitive with a great tech support team
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Honestly, it is a very intuitive software, it generates good results with our clients and our users, because it is much easier to use than other similar software, it also has a wonderful support team that answers any questions we have.
What is your favorite aspect of this product?
What I like the most about KnowledgeOwl is that it has a well-defined interface, all functions are clear and precise, it saves a lot of time, the system is very professional because it is highly customizable.
What do you dislike most about this product?
We are still exploring the features of KnowledgeOwl much more, but so far our results have been very successful and the whole team is very happy.
What recommendations would you give to someone considering this product?
Give it a try right away, don't be afraid to buy KnowledgeOwl, because it is totally powerful software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
James R.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2021
Excellent team supporting us with a superb product
Likeliness to Recommend
What differentiates KnowledgeOwl from other similar products?
Their intelligent search capability with fuzzy logic works very much like Google, continuously surprising me with how intelligent it is even when search terms are spelt incorrectly. The fact this can be customised too in many ways, such as adding search synonyms or changing the ranking criteria for the search logic. Also, their 'New' and 'Updated' article labels (which can be configured to automatically switch off X days/weeks/months after being set) are a great way of drawing end user attention to new/updated content. Other providers have implemented similar features to those article labels, but Knowledge Owl's works incredibly well.
What is your favorite aspect of this product?
The excellent, real-time search functionality, as it really is of excellent quality.
What do you dislike most about this product?
The storing and sorting of uploaded assets such as images and videos can be a bit unwieldy to manage at times. While there is a very useful tagging system, you can't easily identify items that haven't been tagged yet, nor can you put files into different folders. Both of those features would be an excellent addition. Also, while there is a strong role-based access set of functions for editors, using the snippets functionality to hide bits of articles to certain end users could be easier to use - but it does work!
What recommendations would you give to someone considering this product?
Definitely request a sales session with Marybeth, the Chief Executive Owl (what a great title, eh?). Marybeth is INCREDIBLY knowledgeable and passionate about her product and will give you an honest appraisal of whether Knowledge Owl can meet your requirements. During the tender process, I grew tired of listening to various suppliers fobbing me off with "X feature is on the roadmap" with no evidence to back this up. If something is on the roadmap for Knowledge Owl, Marybeth will say it is - if it's not, she's honest and says "We haven't thought of that yet, but it sounds like an interesting idea - let's catch up about it!". Excellent service.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
Please tell us why you think this review should be flagged.
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