Kissflow Customer Reviews 2026 | Business Process Management

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Kissflow

Composite Score

8.0 /10

CX Score

8.2 /10

40 Reviews Write a Review

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What is Kissflow?

Kissflow is an easy-to-use, low-code platform for custom application development tailored to business operations. Kissflow enables process owners and IT developers to automate and build middle-office processes and applications. Kissflow’s no-code capabilities empower process owners and business leaders to automate business processes and workflows on a self-service basis without any programming knowledge.

Company Details

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Kissflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kissflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

74 Likeliness to Recommend

2
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kissflow?

0% Negative

15% Neutral

85% Positive

Pros

Efficient Service
Reliable
Acts with Integrity
Performance Enhancing

Feature Ratings

Average 82

Task Mining

100

Process Orchestration

100

Process Catalogue

100

Process Management

BPM Workflow and Approvals

Process Simulation and Execution

Knowledge and Document Management

Process Modelling and Design

Business Rules Management

Form and Report Building

Mobile

Vendor Capability Ratings

Average 80

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Implementation

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Availability and Quality of Training

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.9

View Kissflow in this category (opens in a new tab)

Kissflow Reviews

Brandon S.

Role: Industry Specific Role
Industry: Energy
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted May 2020

Easy to use, well worth the investment.

Likeliness to Recommend

8 /10

What differentiates Kissflow from other similar products?

The efficiency of the business segmentation really helped improve my operational levels increase.

What is your favorite aspect of this product?

The plentiful ready to use apps.

What do you dislike most about this product?

Sometimes I wish there were more fields for the generic forms.

What recommendations would you give to someone considering this product?

Give it a chance and you'll see it is actually very beneficial.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Cons

Leverages Incumbent Status

Stacie G.

Role: Sales Marketing
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Great product! Give it time. You’ll like it.

Likeliness to Recommend

7 /10

What differentiates Kissflow from other similar products?

Ease of use and how it looks

What is your favorite aspect of this product?

How it looks

What do you dislike most about this product?

At times its just getting used to it.

What recommendations would you give to someone considering this product?

Give it time. It’s worth it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2020

Customizable, but may be difficult if not tech sav

Likeliness to Recommend

6 /10

Pros

Reliable
Efficient Service
Inspires Innovation
Caring

Kissflow

What is Kissflow?

Company Details

Need Assistance?

Kissflow Ratings

74 Likeliness to Recommend

2 Since last award

91 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Kissflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Mining Automated capture and analysis of user interactions to construct a workflow diagram.

Process Orchestration Ability to coordinate and sequence entire business processes by managing the cross-department flow of tasks, decisions, systems and participants.

Process Catalogue A centralized repository of the organization's business processes.

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Knowledge and Document Management Includes basic knowledge management functions such as content library, searching, FAQ, etc.

Process Modelling and Design Includes visual process modeler using swim lane diagrams, event process chain view, and industry best practices (e.g., business process model and notation).

Business Rules Management Ability to document, report on, and optimize business rules and configure the business rules engine.

Form and Report Building Includes building and layout capabilities for forms and reports; data from processes is automatically recorded and generated in a report.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Low-Code Business Process Management - Midmarket

Kissflow Reviews

Brandon S.

Easy to use, well worth the investment.

Likeliness to Recommend

Pros

Cons

Stacie G.

Great product! Give it time. You’ll like it.

Likeliness to Recommend

Pros

Customizable, but may be difficult if not tech sav

Likeliness to Recommend

Pros

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Feature Ratings

Task Mining

Process Orchestration

Process Catalogue

Process Management

BPM Workflow and Approvals

Process Simulation and Execution

Knowledge and Document Management

Process Modelling and Design

Business Rules Management

Form and Report Building

Mobile

Vendor Capability Ratings

Ease of Customization

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Implementation

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Business Value Created

Quality of Features

Availability and Quality of Training