Keyhole Customer Reviews 2026 | Social Media Monitoring & Listening

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Keyhole

Composite Score

7.8 /10

CX Score

8.2 /10

13 Reviews Write a Review

Claim Software

What is Keyhole?

Keyhole measures, improves and reports on your social media impact with confidence. Keyhole's social listening & influencer management platform helps marketers measure the full impact of their social media campaigns.

Company Details

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Keyhole Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keyhole.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

2
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

6
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keyhole?

0% Negative

14% Neutral

86% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Feature Ratings

Average 83

Social Media Channel Integration Inbound

Publishing

Visual Analytics

Collaboration

Competitor Tracking

Dashboards and Reporting

Influencer Identification

Sentiment Analysis

Crisis Detection & Anomaly Analysis

Audience Segmentation

Visual & Image Recognition

Vendor Capability Ratings

Average 82

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features

Keyhole Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

The important tool to monitor your social networks

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Iain C.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Great product but expensive!

Likeliness to Recommend

10 /10

What differentiates Keyhole from other similar products?

Sentiment analysts

What is your favorite aspect of this product?

Sentiment analysis

What do you dislike most about this product?

Costs, and confusing pricing structure with key features being locked to a considerable higher price point regardless of company size or issue

What recommendations would you give to someone considering this product?

I would recommend the product

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Easy to use and fantastic collaboration features

Likeliness to Recommend

7 /10

Pros

Reliable
Security Protects
Continually Improving Product
Performance Enhancing

Keyhole

What is Keyhole?

Company Details

Need Assistance?

Awards & Recognition

Keyhole Ratings

91 Likeliness to Recommend

2 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

6 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Keyhole?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Channel Integration Inbound Ability to monitor social media services, such as Facebook, Twitter, LinkedIn, YouTube, and more.

Publishing Automatically schedule social media and blog posts in the future.

Visual Analytics Interactive graphical exploratory data analysis through immersive interfaces.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Competitor Tracking Easily view what your competitors are posting on their social media.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Influencer Identification The ability to identify social media influencers that are talking about your brand.

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Crisis Detection & Anomaly Analysis Automatic detection of sudden volume spikes or unusual sentiment shifts, powered by AI/ML and semantic analysis.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Visual & Image Recognition Detect brand logos or products in images/videos.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Keyhole Reviews

The important tool to monitor your social networks

Likeliness to Recommend

Pros

Iain C.

Great product but expensive!

Likeliness to Recommend

Pros

Easy to use and fantastic collaboration features

Likeliness to Recommend

Pros

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Feature Ratings

Social Media Channel Integration Inbound

Publishing

Visual Analytics

Collaboration

Competitor Tracking

Dashboards and Reporting

Influencer Identification

Sentiment Analysis

Crisis Detection & Anomaly Analysis

Audience Segmentation

Visual & Image Recognition

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Quality of Features