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IBM

IBM Sterling CPQ

Composite Score

7.7 /10

CX Score

8.1 /10

7 Reviews Write a Review

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What is IBM Sterling CPQ?

BM® Sterling Configure, Price, Quote solution automates every step of the configure, price and quote process to help organizations easily create Web storefronts, offer dynamic catalog and pricing information, and direct customers and partners to find, configure and order the right products and services. This enables you to transform how you sell complex products and services by removing the internal complexity of multi-tiered selling within your organization and with your partners.

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IBM Sterling CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling CPQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Workflow & Approvals

Discounting Management

Visual Configuration

Product and Service Configuration

Renewal Management

Quote Development and Administration

Reporting and Analytics

Catalog Management

Multi Currency

Application Integration

Guided Selling

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features

IBM Sterling CPQ Reviews

Andrew M.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Automate Product Pricing procedure with IBM CPQ

Likeliness to Recommend

9 /10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ is in compliance with ISO to keep customer sensitive data secured unlike other CPQ software.

What is your favorite aspect of this product?

The entire procedure of selling and pricing between our sales representatives and customers has been simplified by IBM Sterling CPQ. It has been easy to determine the right product to impose discounts and which not to as well as forwarding price lists to customers to help them make rapid orders.

What do you dislike most about this product?

Implementation without following tutorials and overviews can be tricky during initial setup.

What recommendations would you give to someone considering this product?

To connect Sales Team, Suppliers and Customers it requires an integrated solution that has pricing configuration and quotation features like IBM. Therefore, try it asap and you will never regret.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alicia S.

Role: Industry Specific Role
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

What You Ought to Know about IBM Sterling CPQ

Likeliness to Recommend

9 /10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ os hosted in a secured data repository unlike other CPQ tools. Also, this solution doesn’t store or leak sensitive personal information of clients, thus it’s 100% safe to configure and access price lists with IBM.

What is your favorite aspect of this product?

In case of a catastrophic failure on production environment, IBM Sterling CPQ offers backup and disaster recovery. With IBM Sterling CPQ, it is easy to determine the product that discounts should be imposed and which doesn’t suit.

What do you dislike most about this product?

It was overwhelming to implement IBM Sterling CPQ but we partnered with third-party service providers, that we still rely on till today.

What recommendations would you give to someone considering this product?

In case they face issues after implementing IBM Sterling CPQ, they can look for a reliable IBM Integrator. However, IBM Sterling CPQ is the best tool to create and control price lists.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IBM Sterling CPQ

What is IBM Sterling CPQ?

Company Details

Book a Free Demo Today!

IBM Sterling CPQ Ratings

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love IBM Sterling CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

IBM Sterling CPQ Reviews

Andrew M.

Automate Product Pricing procedure with IBM CPQ

Likeliness to Recommend

Pros

Alicia S.

What You Ought to Know about IBM Sterling CPQ

Likeliness to Recommend

Pros

Feature Ratings

Workflow & Approvals

Discounting Management

Visual Configuration

Product and Service Configuration

Renewal Management

Quote Development and Administration

Reporting and Analytics

Catalog Management

Multi Currency

Application Integration

Guided Selling

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features