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IBM

IBM Sterling CPQ

Composite Score

7.7 /10

CX Score

8.1 /10

7 Reviews Write a Review

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What is IBM Sterling CPQ?

BM® Sterling Configure, Price, Quote solution automates every step of the configure, price and quote process to help organizations easily create Web storefronts, offer dynamic catalog and pricing information, and direct customers and partners to find, configure and order the right products and services. This enables you to transform how you sell complex products and services by removing the internal complexity of multi-tiered selling within your organization and with your partners.

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IBM Sterling CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling CPQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Workflow & Approvals

Discounting Management

Visual Configuration

Product and Service Configuration

Renewal Management

Quote Development and Administration

Reporting and Analytics

Catalog Management

Multi Currency

Application Integration

Guided Selling

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features

IBM Sterling CPQ Reviews

Melvin J.

Role: Finance
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great tool which is easy to use and efficient.

Likeliness to Recommend

9 /10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ is a powerful and excellent quote and proposal management software which is very easy and simple to use and easy to understand. I like the speed and the technology of the suite which exceeds the previous application we were using previously.

What is your favorite aspect of this product?

IBM Sterling CPQ is very user-friendly and very simple to use. It is very helpful especially on sales time both for me and my clients to organize and see the sales and the different categories and have a very easy access to them.

What do you dislike most about this product?

I like the user interface which is very nice but it could be made more better.

What recommendations would you give to someone considering this product?

I recommend IBM Sterling CPQ.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Danielle B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Automate Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

8 /10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ unlike other configure, price and quote software, it is hosted in a secure data center that encrypts sensitive customer data from getting exposed making it a trustworthy tool to automate selling process.

What is your favorite aspect of this product?

Our clients do not need to visit our premises to order for legal services. IBM Sterling CP, allows our sales rep to send price lists, coupons and discounts to our customers. This system has enabled us to land to many new deals by centralizing clients, vendors and our employees in one platform.

What do you dislike most about this product?

Some processes like order-to-cash aren't possible to handle with IBM Sterling CPQ only and requires ERP systems like Salesforce integration.

What recommendations would you give to someone considering this product?

Customers in each organization are the source of revenue, hence relieve their hassle of ordering and placing orders with IBM Sterling CPQ.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amy C.

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Simplify Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

10 /10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ is encrypted by ssl certificate, it's ISO certified and doesn't store sensitive customer information like billing details unlike other CPQ tools.

What is your favorite aspect of this product?

I have used IBM Sterling CPQ for two years from Movement Mortgage till now at Movement Bank. I like that IBM Sterling CPQ connects our sales representative with clients where we simplify selling process by sending them price lists, offering discounts and coupons.

What do you dislike most about this product?

Unfortunately, IBM Sterling CPQ lacks on-premise applications, but with cloud solution we get everything we need.

What recommendations would you give to someone considering this product?

To land more sales deals, I would recommend other prospective business users to deploy IBM Sterling CPQ as soon as possible. That way, they will be equipped with all capabilities that will simplify selling procedures in real-time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IBM Sterling CPQ

What is IBM Sterling CPQ?

Company Details

Book a Free Demo Today!

IBM Sterling CPQ Ratings

92 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love IBM Sterling CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

IBM Sterling CPQ Reviews

Melvin J.

Great tool which is easy to use and efficient.

Likeliness to Recommend

Pros

Danielle B.

Automate Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

Pros

Amy C.

Simplify Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

Pros

Feature Ratings

Workflow & Approvals

Discounting Management

Visual Configuration

Product and Service Configuration

Renewal Management

Quote Development and Administration

Reporting and Analytics

Catalog Management

Multi Currency

Application Integration

Guided Selling

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Ease of Implementation

Breadth of Features

Quality of Features