IBM Sterling CPQ Customer Reviews 2023

What is IBM Sterling CPQ?

BM® Sterling Configure, Price, Quote solution automates every step of the configure, price and quote process to help organizations easily create Web storefronts, offer dynamic catalog and pricing information, and direct customers and partners to find, configure and order the right products and services. This enables you to transform how you sell complex products and services by removing the internal complexity of multi-tiered selling within your organization and with your partners.

Company Details

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IBM Sterling CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling CPQ?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Finance
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Simplify Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

10 / 10

What differentiates IBM Sterling CPQ from other similar products?

IBM Sterling CPQ is encrypted by ssl certificate, it's ISO certified and doesn't store sensitive customer information like billing details unlike other CPQ tools.

What is your favorite aspect of this product?

I have used IBM Sterling CPQ for two years from Movement Mortgage till now at Movement Bank. I like that IBM Sterling CPQ connects our sales representative with clients where we simplify selling process by sending them price lists, offering discounts and coupons.

What do you dislike most about this product?

Unfortunately, IBM Sterling CPQ lacks on-premise applications, but with cloud solution we get everything we need.

What recommendations would you give to someone considering this product?

To land more sales deals, I would recommend other prospective business users to deploy IBM Sterling CPQ as soon as possible. That way, they will be equipped with all capabilities that will simplify selling procedures in real-time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IBM Sterling CPQ

IBM Sterling CPQ

What is IBM Sterling CPQ?

Company Details

Need Assistance?

IBM Sterling CPQ Ratings

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love IBM Sterling CPQ?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Visual Configuration Ability to custom-configure products using interactive 2D or 3D visualizations.

Guided Selling Determines the best products to offer based on sales rep's answers to product requirements, quantities, needs etc.

Product and Service Configuration Allows users to configure products or services themselves through searching and filtering the product catalog to select items to be added to the quote.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Rules Engine Automatically includes products that must go together, such as shipping fees or warranties.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Discounting Management Ability to add and manage discounts to products on a quote as a percentage, volume, dollar, terms etc.

Quote Development and Administration Generate branded proposals with product descriptions, pricing, visuals, content information and terms and conditions in usable format (pdf, word, xls).

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Multi Currency Includes multi-currency accounting, multi-currency transactions, and multi-currency reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

IBM Sterling CPQ Reviews

Amy C.

Simplify Selling Ptocesses with IBM Sterling CPQ

Likeliness to Recommend

Pros

Feature Ratings

Visual Configuration

Guided Selling

Product and Service Configuration

Workflow & Approvals

Rules Engine

Renewal Management

Discounting Management

Quote Development and Administration

Reporting and Analytics

Catalog Management

Multi Currency

Vendor Capability Ratings

Availability and Quality of Training

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Ease of Implementation