What is HubSpot Service Hub?
Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
98 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Analytics and Reporting
Agent Collaboration
Mobile Customer Care
Customer Service Workflow Management
Intelligent Search
Multi Channel Support
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
Olivia L.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2023
Hubspot Service Hub is amazing!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The workflows that can be made with HubSpot Service Hub are my favorite feature because the possibilities are endless. Once the workflow is set up, the reminders are already there and available to be completed, so I no longer need to make myself reminders to go back and finish a job.
What is your favorite aspect of this product?
The feature of HubSpot Service Hub that I appreciate the most is its integrated platform for handling customer assistance, which includes ticketing, a knowledge base, and live chat. Service teams can track and react to customer inquiries swiftly and effectively thanks to its simplicity of use and comprehensive view of customer interactions. It also has robust reporting and analytics tools that assist service teams in assessing their success and determining areas for development.
What do you dislike most about this product?
One aspect of HubSpot Service Hub that I don’t like is that occasionally adjustments and changes are made to the program without any kind of on-page notice. Because HubSpot is typically the first thing I check in the morning rather than my email, I would greatly enjoy a banner that notifies users of changes.
What recommendations would you give to someone considering this product?
Service Hub is capable of expanding. We are still in the beginning stages of our SAAS journey, having evolved from a business that only produced industrial refrigeration hardware to one that now provides “hardware-enabled SAAS” goods and services. HubSpot is fairly straightforward to use and provides a tonne of online support, so it’s simple to start at the level that’s appropriate for us right now.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Cons
- Vendor's Interest First
Pedro T.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Great platform, complete and very efficient
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The big difference is being able to gather in one place, different solutions for different areas of the company. Keeping all the information integrated enables better communication between the sectors, perception of opportunities for improvement for our products and services, in addition to maintaining a dynamic and easily accessible record for metrics queries and performance monitoring.
What is your favorite aspect of this product?
The amount of resources available, as well as the versatility of integrating different solutions.
What do you dislike most about this product?
Difficult implementation and slow onboarding for new users, due to the complexity of available resources,
What recommendations would you give to someone considering this product?
It is definitely one of the best current options on the market. I recommend the use. Pay attention only to the onboarding time, since if the team that will use the tool does not know it, the adaptation time can be long.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Danish K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
The Greatest Customer Success Software
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub's user-friendly UI, broad functionality, and outstanding customer support set it apart from competing customer service software. It's a one-stop shop for customer support with many features to manage interactions. The real-time reporting and customer feedback tools offer further customer satisfaction insights.
What is your favorite aspect of this product?
HubSpot Service Hub's broad customer service features are my favourite. From ticketing & automation to a knowledge base for customer self-service, live chat & bots for faster response times, customer feedback tools to assess customer happiness, and reporting to discover insights and improve, HubSpot Service Hub has it all. We stay organised and respond quickly to consumer inquiries with the shared inbox feature.
What do you dislike most about this product?
For non-techies, HubSpot Service Hub might be overwhelming. Their customer support team is always accessible to help you through the procedure.
What recommendations would you give to someone considering this product?
Anybody seeking for a complete and effective customer success software solution should consider HubSpot Service Hub. It's easy to use, customizable, and has many customer service features. HubSpot Service Hub has helped our team optimise operations, boost customer satisfaction, and improve results. It's the ultimate customer success software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity