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Guru Technologies

Guru

Composite Score

8.1 /10

CX Score

8.3 /10

46 Reviews Write a Review

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What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details

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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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2 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

0 Top Rated Features

2024

5 Top Rated Capabilities

5 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Champion

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Champion

2021

Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative

0% Neutral

97% Positive

Pros

Reliable
Continually Improving Product
Caring
Client's Interest First

Feature Ratings

Average 83

Intelligent Search

Configurable Knowledge Repository

Cataloging

Rich Text Editor

Social Features

Version Control

Role-Based Access

Multi-Language Support

Reporting and Analytics

API Integration

Workflow and Approval Management

Vendor Capability Ratings

Average 84

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Also Featured in...

Sales Enablement

Score 8.1

View Guru in this category (opens in a new tab)

Employee Communications

Score 8.1

View Guru in this category (opens in a new tab)

Guru Reviews

Jon W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Great way to distribute knowledge

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is an amazing option for knowledge share and sales enablement. With remote work becoming a huge part of our sales team it has been an even more important option to share and make sure resources are readily and easily available. The display and usability is miles ahead of anyone else in the industry. Guru's ease of use and integrations are by far the best features and one of the other pieces that sets them apart.

What is your favorite aspect of this product?

The quick and easy access to all important sales information is my favorite. The quick search through keywords makes it so simple and fast to find documents.

What do you dislike most about this product?

I don't have anything I dislike about Guru at the present moment. It's been such a beneficial tool over the last 3-4 years.

What recommendations would you give to someone considering this product?

Focus on your important needs for a tool like this ours was knowledge share and speed. We got that. I don't think anyone does it better.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Savannah W.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Makes our lives so much easier!

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Easy to use + implement. There are TONS of resources across the board - the Guru blog, learning academy, guides + Guru collections for implementation, and an entire support team. The Chrome extension and Slack integration make it super easy to bake into everyday activities as well.

What is your favorite aspect of this product?

Being able to quickly find and document important business knowledge.

What do you dislike most about this product?

I absolutely love Guru, but it would be awesome if it could automatically assign new folks to certain teams via a Blissfully workflow or something.

What recommendations would you give to someone considering this product?

Just do it! It will make your life so much easier, and make sure leadership is ready to make it a priority for all.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mark B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Helps you get what you are looking for

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru integration just works and very easy to use.

What is your favorite aspect of this product?

It gets me what I am looking for, with related articles suggested to me if it doesn't have what I need

What do you dislike most about this product?

I need to log in to it all the time. But I guess it's because of our IT restrictions on our devices.

What recommendations would you give to someone considering this product?

If you are looking for easy access to internal articles for your end-users, this is the best tool to use. Most especially if you are using mostly web-based tools in the job.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Guru

What is Guru?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Guru Ratings

88 Likeliness to Recommend

97 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Guru?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Search Provide user with filters and facets to refine search results, with auto-suggest capabilities, natural language search and search engine indexing.

Configurable Knowledge Repository The solution provides the ability to create, manage, disseminate and archive knowledge articles in a structured format.

Cataloging Ability to organize documents and data based on similar tags, keywords and groupings.

Rich Text Editor Allows users to create and share information using text and other formats such as charts, images, audio, and video, with easy formatting options.

Social Features Social features allow knowledge users to like, rate, comment, or tag knowledge content.

Version Control Tracking of document versions with each iteration of document changes.

Role-Based Access Enable different levels of access based on role, allowing different articles to be available only to specific audiences as needed.

Multi-Language Support Write or translate articles to multiple languages and allow users to search in multiple languages to support global customers.

Reporting and Analytics Detailed analytics and dashboards on content usage and performance, including how information is accessed and by whom, search query performance, etc.

API Integration API integrations with enterprise apps e.g. collaboration/communication tools, CRM, ECM, and existing knowledge sources allow access to content in multiple ways.

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Sales Enablement

Employee Communications

Guru Reviews

Jon W.

Great way to distribute knowledge

Likeliness to Recommend

Pros

Savannah W.

Makes our lives so much easier!

Likeliness to Recommend

Pros

Mark B.

Helps you get what you are looking for

Likeliness to Recommend

Pros

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Feature Ratings

Intelligent Search

Configurable Knowledge Repository

Cataloging

Rich Text Editor

Social Features

Version Control

Role-Based Access

Multi-Language Support

Reporting and Analytics

API Integration

Workflow and Approval Management

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of Customization

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Product Strategy and Rate of Improvement

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