GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

2% Negative
3% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 86

Audio Conferencing VoIP

87

Video Conferencing

86

Instant Messaging

86

Audio Controls

86

Facilitator Functions

85

File Transfer

85

Screen Share

85

Keyboard Mouse Control

85

Audio Conferencing Call in Bridge

85

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 84

Quality of Features

86

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Usability and Intuitiveness

83

Vendor Support

83

GoTo Meeting Reviews

Andreina P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

GoToMeeting for your best quality video conference

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

We can make large groups of projects in real time thanks to the best audio and video quality we have for our customer calls, video conferencing and large groups of projects. GoToMeeting also offers people who do not have a registered user an ID address so that with just one click they can view the conference as a guest so that no one misses out on the information of that group.

What is your favorite aspect of this product?

With GoToMeeting we have been able to increase productivity at the project level thanks to its simple and fast tools! It helped us a lot to exchange material on the screen so we could eliminate the need to send emails with attachments to team members. And it wastes a lot of time, thanks to the fact that it is compatible with all software.

What do you dislike most about this product?

The video calls have a problem when microphones are activated by mistake by users and the background noise affects the audio quality so it does not allow others to hear the conference correctly so it would be good a better development of its mobile application to avoid these interludes.

What recommendations would you give to someone considering this product?

GoToMeeting allows a fast audio and video platform with good quality at the time of the GoToMeeting conference. Our customers ask us for a meeting in relation to a project, topics to discuss, projects that we are developing because of the confidence they generate in us. Which responds to the problem of distance and time, we have increased videoconferencing, and we need to attend them to manage project teams and exchange information.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Varus D.

  • Role: Operations
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Accomplishing Mission at Tap

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

No matter where project participant is, GoToMeeting makes it real participation.

What is your favorite aspect of this product?

24/7.30.12. Working as well as consultation. Remote working. Accessible anywhere at anytime with almost every gadget.

What do you dislike most about this product?

I can't complain at all.

What recommendations would you give to someone considering this product?

This is second you in your business regardless where you are.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

Nilaby C.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

I can organize conference calls easily

Likeliness to Recommend

9 /10

What differentiates GoTo Meeting from other similar products?

Our marketing and sales expansion group uses GoToMeeting extensively. I have scheduled numerous presentations and calls with potential customers. Due to my marketing efforts, I am now regularly participating in Webinars with present clients and business associates. We have had a big number of sessions where we have introduced new products to our audience.

What is your favorite aspect of this product?

GoToMeeting works great for our larger-attendance webinars since it has a simple plug-in that allows everyone to start the webinar and join it in a matter of seconds with minimal effort. GoToMeeting isn't the best option when sensitive customer documents need to be shared with the HR department or the finance team.

What do you dislike most about this product?

If GoToMeeting wants to make Chatbot better, it could implement a window for internal stakeholders to communicate. The video-sharing feature of Goto Meeting could use better audio. The administrative controls of GoToMeeting are very flexible.

What recommendations would you give to someone considering this product?

GoToMeeting is a fantastic piece of software that consistently meets or exceeds my expectations in all areas: the service it provides, the features it offers (which are both numerous and highly customizable), the ease with which I can initiate and participate in online meetings, the security of said meetings, and the ability to do all of these things in real time and face-to-face via a seamless video connection.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Friendly Negotiation

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