What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Centralized Management Portal
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Adam H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Good product if business needs SMS + voicemail
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Microsoft Teams did not allow SMS from phones which is why we kept Voice.
What is your favorite aspect of this product?
Straightforward and easy to use
What do you dislike most about this product?
Does not seem to evolve as a product. Lack of new features.
What recommendations would you give to someone considering this product?
Setup a free number and test to see if features suit your needs.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Soren E.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Feb 2024
A Game-Changing Communication Experience
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice stands out with seamless integration, free calling options, and robust voicemail transcription, setting it apart in the realm of communication apps
What is your favorite aspect of this product?
Effortless Integration: Google Voice seamlessly unifies communication channels, offering a streamlined experience that simplifies connectivity.
What do you dislike most about this product?
Inconsistent Call Quality: Google Voice occasionally exhibits variable call quality, impacting the overall user experience negatively
What recommendations would you give to someone considering this product?
Enhance Google Voice with Improved Call Quality and Expanded International Calling Plans for a More Reliable and Globally Accessible Communication Platform
Pros
- Unique Features
- Caring
- Altruistic
- Acts with Integrity
Please tell us why you think this review should be flagged.
Roxana S.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2024
"Fantastic features at a free price."
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It has an app that makes it easy to see the difference between the google voice number calls and your own call. In addition, you can use the google voice service from your computer
What is your favorite aspect of this product?
It allows us to place and receive calls from Gmail or phone over wifi for free. It also offers to use one number for all devices and forward calls with rules which are extremely helpful for us.
What do you dislike most about this product?
The service lacks calling functionality for growing companies.
What recommendations would you give to someone considering this product?
You need a Google Voice account. It allows you to mask your phone number as another number. You can also text and get voicemails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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