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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2618 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Jake R.

Role: Industry Specific Role
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Help connect with team members

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

I love the fact that it well integrate with other tools such as google workspace. It a great tool for online meetings especially in online presentations during trainings.

What is your favorite aspect of this product?

It is easy to use. Allows for editing adding of guests with ease.

What do you dislike most about this product?

Sometimes it lags during meetings.

What recommendations would you give to someone considering this product?

It is a great solution for small and medium organisations on team communication. It helps the teams remain connected.

Pros

Enables Productivity
Trustworthy
Client's Interest First
Appreciates Incumbent Status

Vijay I.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2022

Excellent product for conducting online meetings.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It is the most trusted platform in terms of security and functionalities. Arranging meetings and scheduling meetings are easy on Google Meet. Sound and video Quality during meetings makes it unique from all other products.

What is your favorite aspect of this product?

I like the easiness of scheduling a meeting through google meet. It's very quick and needs minimal steps. Easy to add people to the meeting and send an invite. Screen sharing is useful while using goggles meet. It has different options to share the current window or the entire screen. I like how the sound is captured during a meeting. It’s really easy to use Google meet. We can instantly start a meeting through google chat.

What do you dislike most about this product?

The main thing I don't like about Google meet is it doesn’t have an option to record a meeting. It’s really necessary to have a record option on meet as we can listen to a particular meeting when required. Also sometimes there will be audio issues through different OS and browsers.

What recommendations would you give to someone considering this product?

I would recommend anyone to use this product because it is easy to use and doesn’t require any technical knowledge. If we have an account on Gmail then it will be easy to access the meetings. It’s easy to create a meet, add people and join a call. But the only thing they need to consider before choosing this product is it doesn’t have any option to record a meeting so they cannot access the recording later.

Pros

Unique Features
Security Protects
Helps Innovate
Continually Improving Product

jigna s.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Speedy and intuitive

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

I really like Google Meets, especially because most of my work is regulated through my Gmail accounts. It's a nice thing to have when everything is organized in terms of schedules, dates, and meetings clearly making it a better choice than the other products.

What is your favorite aspect of this product?

I love how well it synchronizes everything with my phone, calendars, emails. etc. especially because I have gmail and a Google phone. It's super intuitive!

What do you dislike most about this product?

I don't think I have anything that I dislike about it, maybe just the fact that most people I know do not use google meets.

What recommendations would you give to someone considering this product?

I have had no issues with it so far. Will definitely recommend it to other users.

Pros

Trustworthy
Helps Innovate
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Jake R.

Help connect with team members

Likeliness to Recommend

Pros

Vijay I.

Excellent product for conducting online meetings.

Likeliness to Recommend

Pros

jigna s.

Speedy and intuitive

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support