Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Rimsha K.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Works best in a Google Workspace environment.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

For departments like mine, where we generally favour Google softwares, the complementary functionalities that exists between Google Meet and other Google owned softwares like Calendar , Sheets , Drive etc creates an effective workflow process between active video meeting sessions and activities such as file sharing and automatic video meeting scheduling.

What is your favorite aspect of this product?

I love Google Meet apps. even more than the web browser variant. Having the Google Meet app on my phone leaves me able to connect to team group meetings from anywhere I am. The ability to do the aforementioned is a necessity in the modern workplace.

What do you dislike most about this product?

I am all too used to Google Meet glitching in the course of a long durated screen sharing session. Leaving me having to completely restart my computer device and rejoin the screen sharing session all over again.

What recommendations would you give to someone considering this product?

For teams , departments and organizations tilted towards using Google workspace apps. , there are lots of good benefits to using Google Meet. These benefits are a lot less crucial in teams where Google workspace apps. are not deployed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gregory G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Dec 2022

Useful Product.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Their dial-out feature.

What is your favorite aspect of this product?

My favorite aspect is the solid security infrastructure.

What do you dislike most about this product?

The Microsoft Teams hosts more participants.

What recommendations would you give to someone considering this product?

It is a very good product if you are looking for a cost effective option that still contains great features.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Cons

  • Slower Product Innovation
  • Leverages Incumbent Status

Johnny B.

  • Role: C-Level
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

A must use if you are in the Google ecosystem

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The biggest differentiator is the integration with other Google products. I find that it is also more user friendly and easier compared to other options like zoom which typically ask users to download and install their software.

What is your favorite aspect of this product?

The integration with other products in the Google suit is the best part.

What do you dislike most about this product?

I wish that the chat functionality had more options/features and you could send files in it.

What recommendations would you give to someone considering this product?

Stick to one ecosystem for you video chat, emails, documents and everything else.

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation

Cons

  • Less Efficient Service
  • Less Effective Service
  • Less Caring

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