Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Christian H.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Easy and quick online meeting tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is a straightforward application with a design that is unquestionably extremely clear and neat and maintains high-quality video and audio that is entirely realistic for interviewers working with the program. Google Meet is included for free with Google Workspace and has no additional costs. One of the best tools for networking and sharing ideas virtually is Google Meet, which improves the real-time experience.

What is your favorite aspect of this product?

The user interface is uncomplicated and straightforward. The utilization is highly stable and time-free because of the connection with our Google Cloud. It is safe, and you may use 2SV, Google Prompts, etc., to secure your account. Public attendance is allowed at the event, and many people can invite. The best feature of Google Meet is its ability to record meetings.

What do you dislike most about this product?

Google Meet does not have a waiting area, in contrast to Zoom. Once the link has been established, the host can only invite those they want to the meeting or the waiting room. Furthermore, unlike Zoom, Google Meet needs a separate program to be accessed.

What recommendations would you give to someone considering this product?

Google Meet's expanding presence in meeting solutions makes it feasible for users of Google, personal and business, to connect safely from any location. They get notifications on time and effortlessly log in on various devices, including web, desktop, and mobile. Work-from-home requirements introduced by Google Meet have facilitated enterprise digitization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Danae S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Not the best video quality

Likeliness to Recommend

6 /10

What differentiates Google Meet from other similar products?

The reliability is not as good

What is your favorite aspect of this product?

The usability

What do you dislike most about this product?

Reliability and quality of video

What recommendations would you give to someone considering this product?

Check the quality

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Helps Innovate

Cons

  • Leverages Incumbent Status
  • Slower Product Innovation
  • Commodity Features

Bektaş Aykut A.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

An Essential Tool for Staying Connected and Produc

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

One key differentiator of Google Meet is its integration with other Google products and services. As a part of the Google Workspace suite of tools, Google Meet is seamlessly integrated with other popular tools like Gmail, Calendar, and Drive.

What is your favorite aspect of this product?

Its focus on security and privacy. Google Meet uses industry-leading encryption and security protocols to protect users' data and privacy during meetings. This can give users peace of mind and confidence that their meetings are secure and private.

What do you dislike most about this product?

Google Meet is only available to users with a Google account and internet access. The limitations on the number of participants that can join a Google Meet meeting.

What recommendations would you give to someone considering this product?

If you are considering using Google Meet, there are a few recommendations that you may want to keep in mind. First, make sure that you have a Google account and access to the internet. These are necessary requirements for using Google Meet, so you will need to ensure that you have these resources available. Next, consider the features and capabilities of Google Meet to see if they meet your needs. Google Meet offers a variety of features, such as screen sharing, virtual backgrounds, and real-time captions and translation, that can be useful for different types of meetings and collaboration.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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