Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Malik Abdul Rahim M.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

A simple yet versatile application to connect

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

its a one of a kind application that allows you to communicate efficiently.

What is your favorite aspect of this product?

The ability to link the call directly from the e-mail.

What do you dislike most about this product?

I did not explore it. but it would be great to have a separate app for this.

What recommendations would you give to someone considering this product?

Ease of access and control is the USP of this app

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ulvi B.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Best Communication Tool Ever.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

One of the main differences is the very stable operation of this program. All meetings go smoothly without any interruptions or problems. And the presence of boards creates a huge advantage. Some other tools do not have this.

What is your favorite aspect of this product?

In this program, it is possible to communicate with customers in a very fast way. It is possible to interview them with just 1 link. And these interviews can be recorded to be shown to the head of the department later. We can make our meetings more productive through Board.

What do you dislike most about this product?

I haven't encountered too many problems, but there have been some timing issues. But the room is very rare. And the additional part that I don't like is that its price is a bit expensive.

What recommendations would you give to someone considering this product?

If you have frequent meetings and interviews, this program can help you a lot. You can even set scheduled meetings.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Altruistic

Cons

  • Less Effective Service
  • Less Fair
  • Charges for Enhancements

Rashmeet K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Lighweight app

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google meet will help you get connected to anybody almost seemlessly given that mostly personal accounts are Gmail accounts.

What is your favorite aspect of this product?

Very easy to use. You dont even need a desktop app. There's an inbult chat with your inbox, with limited features though but does the work for you.

What do you dislike most about this product?

Their desktop apps can be more efficient. Sometimes it appears they're not synced up.

What recommendations would you give to someone considering this product?

If you're using google suite, its a no brainer to go for this product.

Pros

  • Performance Enhancing
  • Respectful
  • Helps Innovate
  • Continually Improving Product

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