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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2618 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Ekjot K.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Our default tool for working from home

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Ease of use, pricing and integration with G suite

What is your favorite aspect of this product?

It's a standard app in the G Suite platform so everything works with your Gmail/Drive account. There's no need to learn a new system or create a separate login. Integration of G Suite files is seamless and effortless. - All chat history is saved, so you can go back and review communications if you need to check on something. - The user interface is clean and user-friendly. - It's incredibly easy to learn to use. - You have the ability to set up contact groups/teams for special purposes. - Reliable - As long as you have a decent connection audio and video chat is reliable and works well. - Works across devices - laptop, tablet, phone!

What do you dislike most about this product?

Its a bit connection intensive. If your connection is seeing a lot of use, then Hangouts might be a bit slow. We usually turn the camera off to save some bandwidth, especially if we are screen sharing since we don't need to see each other anyway. Audio and shared screen is the usual way to work for us

What recommendations would you give to someone considering this product?

It gives a fast and efficient communication setup for its users, allowing them to contact clients, coworkers, and friends easily and efficiently, with very few drawbacks.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maurice J.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

My experience with Google Meet. The best i know.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet allows me and my team to communicate effectively with our customers. It is a powerful and excellent solution for meetings and screen sharing. I like the video quality which is very clear and of high quality. Implementing Google Meet is simple and very fast.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is usability and performance. I have used it for quite a long time and i love everything about it. It allows me to communicate with my customers regardless of their location. It has a very responsive, clean and smooth UI which makes it super easy to learn and use within a very short period of time.

What do you dislike most about this product?

I have never recorded any challenges. Nothing to dislike.

What recommendations would you give to someone considering this product?

Google Meet is an outstanding and effective platform for business communications. I recommend it.

Pros

Helps Innovate
Enables Productivity
Trustworthy
Unique Features

Gourav R.

Role: Student Academic
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use and features loaded with workspace

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet is free to use and gives full flexibility and available in cross platform.

What is your favorite aspect of this product?

The ease of creating a meeting and sharing the link with other with different communication medium

What do you dislike most about this product?

Few of the features such as sharing audio is limited to only few apps

What recommendations would you give to someone considering this product?

If you are looking for a free platform, The go for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Ekjot K.

Our default tool for working from home

Likeliness to Recommend

Pros

Maurice J.

My experience with Google Meet. The best i know.

Likeliness to Recommend

Pros

Gourav R.

Easy to use and features loaded with workspace

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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TeamViewer Remote

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support