Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Santosh K.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet is an excellent app for video conferencing, meetings, and class instruction. The best part is that it is free and very simple to use, with no extra features that make it a difficult app to use. And you have the same number of features as paid apps.

What is your favorite aspect of this product?

The best feature of Google Meet is its simple and user-friendly interface. You can literally begin with a few mouse clicks. Furthermore, the number of people who can connect at the same time while maintaining high video/audio quality makes it the best meeting software to use.

What do you dislike most about this product?

One thing I wouldn't say I dislike, but it is an improvement that should be made: the chat details sent during the meeting disappear once the meeting is finished, so it would be helpful if the details remained after the meeting.

What recommendations would you give to someone considering this product?

Google Meet has a plethora of useful functions and features. From all of the available tools for Group meeting activities, it is up to the host management to ensure that the meeting is secure and only includes the members you expect. Most importantly, its primary function is to video conference between one and multiple users.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

John K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

This is a software that will work but it is old

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

1) This is google's offering so the features will be basic. 2) It is very secure 3) The whole software experience is fast.

What is your favorite aspect of this product?

The fact that it is secure and I do not feel any threat from outsiders

What do you dislike most about this product?

The attachment format keeps having issues (word, pdf, xml, zip). Every time I send the share link as well, the features are restricted for the other party.

What recommendations would you give to someone considering this product?

This is a basic software which will work for you if you are just starting out. Expect nothing fancy.

Pros

  • Appreciates Incumbent Status
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Samuel W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use, syncs perfectly with Google products

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

From my experience, it is a lot easier to have other users on a call in Google meet than in Microsoft Teams. Much simpler for inviting outside users, it acts closer to Zoom in that regard. Like Zoom, unique links are created that can be shared, but if you are a G-Suite user than the ability to quickly add a Google Meet to any event or meeting on your calendar is unrivaled.

What is your favorite aspect of this product?

The ease of creating meetings and putting them directly on people's calendars and the ability to quickly get a confirmation of attendees.

What do you dislike most about this product?

The hand raise function and the messaging functions both seem to be lacking. The hand raise function can become confusing when multiple people are raising there hands and the messaging function sometimes does not give notifications.

What recommendations would you give to someone considering this product?

If you are a G-Suite user there is no better alternative than going with what is offered by Google, it meshes perfectly with Calendar and Mail.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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