Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Cherlyn C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use but Zoom still takes 1st priority

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

I don't think there's much differentiation except that everyone knows Google and it's a solid backup solution to Zoom.

What is your favorite aspect of this product?

That the name "Google" is an industry standard and everyone feels comfortable using it rather than a product by an unknown company.

What do you dislike most about this product?

I don't use it often as there is no recording function for my business tier, and screen-share is a bit more cumbersome than Zoom. Also, it's not integrated on a social platform like Facebook Messenger, so I use both Zoom and Facebook Messenger over it.

What recommendations would you give to someone considering this product?

Go for the free version to keep as backup. My business version is included in my Google Workspace license so I have it even though I won't specifically sign up to get it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hasbi M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Video conferencing tool with best free plan

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google meet free plan has the longest duration of 60 minutes, and it can be integrated with other google product such as Gmail and Calendar.

What is your favorite aspect of this product?

The user interface. Google meet has a simple, easy to understand interface.

What do you dislike most about this product?

The audio quality. They should improve it

What recommendations would you give to someone considering this product?

To be honest, i prefer Zoom meeting because they have more features. But unfortunately, they only provide 40 minutes of free meeting duration. So Google meet will be preferred on this case.

Pros

  • Security Protects
  • Efficient Service
  • Effective Service
  • Continually Improving Product

Cons

  • Charges for Enhancements

Allie B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Very easy to use, high quality audio and sound

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Extremely easy to use. Sound and video quality is consistently high.

What is your favorite aspect of this product?

Its really easy to create a Google Meeting in seconds. Other competitors have way too many options to set up a meeting quickly. I can use Google Meet both inside and outside of our organization with ease,

What do you dislike most about this product?

Sometimes I wish it had more filters, and the ability to do breakout rooms more seamlessly. This would be nice for large external events.

What recommendations would you give to someone considering this product?

Compare this to other competitors and note the price differences and ease of use!

Pros

  • Reliable
  • Unique Features
  • Enables Productivity
  • Inspires Innovation

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