Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

81

Facilitator Functions

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Matt t.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

It is the best platform to use!!!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The seamless simple U.I It is easy to use and accessible from anywhere with an internet connection Efficient and reliable video conferencing We can meet with other people virtually

What is your favorite aspect of this product?

It is cost effective It is easy to use It is efficient

What do you dislike most about this product?

Nothing at all I really love using Google meet ot is easy to use

What recommendations would you give to someone considering this product?

It is cost effective It is easy to use It is reaching all our expectations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Goutam S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use, More consistent

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet is completely linked with Google Workspace, which also contains a number of productivity tools like Gmail, Google Drive, and Google Docs. Users now find it simple to arrange and join meetings straight from their email or Google Calendar, as well as to discuss and work together in real time on documents while on the call. High-quality audio and video: Using WebRTC technology, Google Meet offers high-quality audio and video that can adjust to various network circumstances, ensuring a smooth meeting experience even with a sluggish internet connection.

What is your favorite aspect of this product?

high-quality audio and video, connectivity with other Google Workspace apps, robust security measures, and simplicity of use. The AI-powered noise suppression and the availability of various devices for joining meetings may be of special interest to other users. The best feature of any product ultimately depends on the unique requirements and preferences of the user.

What do you dislike most about this product?

There can be flaws or room for development in Google Meet. Others may have technical problems or difficulty with the user interface, while some users may find the lack of specific features or customization choices to be a negative. Additionally, when using any online communication platform, some users might have concerns about their privacy and data security. It's crucial for customers to review their own criteria and standards for functionality, usability, and security, and determine whether Google Meet or any other solution satisfies them.

What recommendations would you give to someone considering this product?

Identify your needs: Take into account your requirements for a video conferencing platform. The number of participants you must accommodate, the amount of protection needed, and any special features you require should all be determined. Learn about the features: Spend some time being familiar with Google Meet's different capabilities, such as meeting scheduling, screen sharing, recording, and more. Before you begin using the product, make sure you are familiar with how to use these features effectively.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Harrison D.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Better than Zoom

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google is mainly web based which allows anyone to use the video call without downloading another software. This make things easy and accessible for a larger population

What is your favorite aspect of this product?

I love how I can schedule meetings, assign roles, collaborate in real time during the call, and share google drive files all within one meeting

What do you dislike most about this product?

Google Meet can be finicky with its audio functions for the call in feature - make sure that the caller is unmuted when they join

What recommendations would you give to someone considering this product?

Meets is similar but also very different than zoom - be prepared for some hiccups in implementing

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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