Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Helps Innovate
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

FAITH F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Simple, Secure, and Perfect for Everyday Meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Meet stands out because it’s fully integrated with Google Workspace, making scheduling, joining, and collaborating seamless, with strong security and ease of use across devices.

What is your favorite aspect of this product?

Its seamless integration with Google Workspace.

What do you dislike most about this product?

It can struggle with unstable internet connections.

What recommendations would you give to someone considering this product?

Go for Google Meet if you want simple, secure meetings with smooth Google Workspace integration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Homer H.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Simple, Reliable Meetings with Google Integration.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

I prefer Google Meet because its integrated with Gmail and Calendar making it easy for me to start or join meetings. I can use it directly in my browser, the audio and video are clear with helpful captions and noise cancellation and its security gives me peace of mind. I also like that the free plan offers a lot of features.

What is your favorite aspect of this product?

My favorite aspect of Google Meet is how seamlessly it works with Gmail and Calendar making scheduling and joining meetings quick and hassle free.

What do you dislike most about this product?

The biggest downside I have noticed with Google Meet is that it does not offer some advanced features like breakout rooms, meeting reactions or in-depth analytics that other platforms have.

What recommendations would you give to someone considering this product?

I would suggest using Google Meet if you are already in the Google ecosystem as it makes scheduling and joining meetings really easy. Its great for basic video calls, but if you need advanced features like breakout rooms or detailed analytics, you might want to explore other options too.

Pros

  • Helps Innovate
  • Enables Productivity
  • Altruistic
  • Acts with Integrity

Cons

  • Wastes Time
  • Less Friendly Negotiation
  • Less Efficient Service

Mohamed A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Impressed!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

The quick & ultra responsive controls

What is your favorite aspect of this product?

Video Conferencing

What do you dislike most about this product?

File sharing

What recommendations would you give to someone considering this product?

Video conferencing on the go.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Trustworthy

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