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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2893 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Conflict Resolution

2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Fair
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Google Meet Reviews

Vanessa N.

Role: Sales Marketing
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Jump into meetings without any need to login

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet has the AI lab feature integrated and the virtual background feature integrated where the AI helps me write notes for the meeting and the virtual background feature helps me eliminate the background and use the background templates

What is your favorite aspect of this product?

I like the Google meet screen sharing and recording with high quality recording in good format and the solution does not heat up the devices when in the meeting like other solution

What do you dislike most about this product?

Often I realise buffering in the meeting during screen sharing

What recommendations would you give to someone considering this product?

I WOULD recommend the solution

Pros

Continually Improving Product
Unique Features
Efficient Service
Altruistic

Michael B.

Role: Finance
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

Remote Work Collaboration and Online Meetings.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

We use this tool mostly on remote work collaboration. Enables teams working remotely to stay connected and productive through real-time video and audio communication.

What is your favorite aspect of this product?

Its free and easy to use. Intuitive interface requires no downloads just a link to join. Delivers HD video and support noise cancellation for clearer communication.

What do you dislike most about this product?

Basic free version is limited when it comes to robust and comprehensive features.

What recommendations would you give to someone considering this product?

If you're interested in a free and easy-to-use software for remote collaboration then Google Meet is the real deal.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

SSENYONGA Y.

Role: Student Academic
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

One Best way to access online lessongs for free

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet recording that keeps the recorded meeting on the Google drive makes it easy for me to access my misses recoded lessons from the tutor at no cost from my side and also even scheduling the Google meet can happen directly in the Google Calendar without the need to know the technical hussle of integrating the two tools

What is your favorite aspect of this product?

My favorite aspect of this tool is about the User interface, despite the many features, every feature is given an extensive look for example it is very easy to access the screen share, the recording feature and the take notes feature from Google meet by just simplified toggling around the tool this improves my UX with the solution and speeds up time for me to access any feature during the meeting

What do you dislike most about this product?

Translations of Google meet are not much more friendly where they often do not provide the actual translations and requiring you to edit more text translations and also the transcribe feature often would transcribe words that were not spoken by the speakers giving hard time to fix the minutes of the meeting

What recommendations would you give to someone considering this product?

Google meet is free to use in most cases and I would recommend the tool

Pros

Reliable
Unique Features
Includes Product Enhancements
Helps Innovate

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Vanessa N.

Jump into meetings without any need to login

Likeliness to Recommend

Pros

Michael B.

Remote Work Collaboration and Online Meetings.

Likeliness to Recommend

Pros

SSENYONGA Y.

One Best way to access online lessongs for free

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization