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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2893 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2026 Data Quadrant Champion

Latest Award, 2026

3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2026

2025 Emotional Footprint Champion

2025

Conflict Resolution

2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Fair
Helps Innovate
Reliable
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Google Meet Reviews

Halimat I.

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Professional online meeting tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It offers a professional recording of the meeting in a good voice quality compared to other tops and loads faster

What is your favorite aspect of this product?

The cost is more affordable for Google meet and I like the fact that Google meet doesn't require much bandwidth to use

What do you dislike most about this product?

Dailing in with numbers often rejects the PIN

What recommendations would you give to someone considering this product?

For professional longer online meetings, I would recommend Google meet

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Renato L.

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A Great Web Conferencing Software

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

From web conferencing to online realtime video and audio calls, Google Meet is amazing and makes doing business online/virtually easy.

What is your favorite aspect of this product?

Ease of launching and sending invites to attendants makes it great. It's very secure and integration with most Google products is seamless and makes it better

What do you dislike most about this product?

Not issues experienced while using Google Meet.

What recommendations would you give to someone considering this product?

It's the best any business can have for web conferencing and I recommend it. Very affordable too.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Caring

Rupali B.

Role: Vendor Management
Industry: Electronics
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Great tool for video conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Its integration and efficiency really makes it stand out from other brands.

What is your favorite aspect of this product?

Go on live stream while meeting and on the go feature makes it my favourite

What do you dislike most about this product?

Share more than one document at a time can be an issue for it’s effectiveness

What recommendations would you give to someone considering this product?

It is very useful and smart tool to use for meetings.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Halimat I.

Professional online meeting tool

Likeliness to Recommend

Pros

Renato L.

A Great Web Conferencing Software

Likeliness to Recommend

Pros

Rupali B.

Great tool for video conferencing

Likeliness to Recommend

Pros

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Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization