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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2609 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Mohit G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Excellent Product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Long meeting time with the free plan, tops up more than 45 minutes

What is your favorite aspect of this product?

Excellent consumer interface, very rarely glitches-allows for smooth online work transition

What do you dislike most about this product?

Has limited capacity of participants in comparison to the competition

What recommendations would you give to someone considering this product?

Must have software for online workshops and classes

Junaid K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Meetings made easy

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google meet has been developed by Google which is a trustworthy company. Google’s developed applications are always easy to use and can be understood by any age group users. Google meet is one of the example of this. Google meet provides a beautiful user interface.

What is your favorite aspect of this product?

A google meet meeting can be joined via both by clicking on the link as well typing the code in the meeting code box on the application. Google meet application are available as desktop, browsers and mobile phones

What do you dislike most about this product?

Google meet is brilliant application hence i do not dislike anything about it.

What recommendations would you give to someone considering this product?

This application is easy to use and understandable. We can add multiple users in the meeting without caring about the usage or load that the meeting will require. It is all managed by google. Hence, i will definitely recommend this product

Pros

Helps Innovate
Continually Improving Product
Unique Features
Inspires Innovation

Virginia O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Google Meet does the basics right.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet connects smoothly with other Google products. This is usually helpful in common scenarios such as if I need to pick a file from my Drive account and share during meetings. This automatic connection between Meets and other sister Google products is a plus for professionals like myself, who are Google freaks.

What is your favorite aspect of this product?

I like the knocking feature, which seeks to emulate the real-life scenario where a guest has to knock the door before they are let in. As meeting host, I always want to avoid a scenario where a new guest joins my meeting conversation without me being aware.

What do you dislike most about this product?

Google Meet just does not provide enough features . This is very visible when one compares what is do-able on Google Meet with what is possible on other top-end video conference calling tool.

What recommendations would you give to someone considering this product?

It meets the basic requirements when it comes to video meetings. Depends on the need of each organization or team, Google Meet does provide good video meeting quality, in general.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Mohit G.

Excellent Product

Likeliness to Recommend

Junaid K.

Meetings made easy

Likeliness to Recommend

Pros

Virginia O.

Google Meet does the basics right.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

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Microsoft Teams

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GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support