Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Instant Messaging

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

81

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Google Meet Reviews

Julie A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Meet- a great video conferencing app

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet makes video meeting with screen sharing features available to every one. Especially school, business and other professionals can also use this app for their benefits. It offers more storage for cloud than other apps.

What is your favorite aspect of this product?

One of the most fascinating features of its includes live captioning during meeting. It provides you unlimited number of meeting with the control of host over audience. It provides a good video and audio quality and adjustable layouts and screen settings.

What do you dislike most about this product?

One of the downfall of Google Meet is that you must have a G-mail account to be able to use it. When you are meeting in a group with three and more participants, the time limits for the meeting lasts only for 60 minutes.

What recommendations would you give to someone considering this product?

Google app is a practical and reliable meeting app. It provides some advanced feature like live streaming etc. You can use it for your personal, educational and business use without any fear.

Pros

  • Helps Innovate
  • Enables Productivity
  • Unique Features
  • Efficient Service

James C.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Meet is a remarkable Tool

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It provides users’ with different background filters which is a feature of customization. It provides users with security and their chats and videos are secured. It allows users’ to do multiple persons screen sharing. This feature provides ease to the users.

What is your favorite aspect of this product?

It does not contain any limitation regarding time. This is a helpful and useful feature because mostly meetings take place on this application. The user or admin can share documents or any other work during video or audio calls on this application.

What do you dislike most about this product?

It is limited to those who contain a Gmail account while other applications does not restrict their users’. It is not linked directly to the Google drive. It is not stable in low internet connections. This is a disadvantage for the users’. Audio and video controls are difficult from different devices.

What recommendations would you give to someone considering this product?

It offers its users’ a good customer service as compared to other applications. Whenever customer gets a problem or query, the technicians quickly respond. It is a helpful feature because it provides ease to the customer, eliminating ambiguities. It develops the true perception in the minds of customer for the application.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Client Friendly Policies

Alejandro Jose O.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

the solution that always works for meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It is very friendly and easy to understand. It is the solution that always works when others fail. Their contribution to humanity in times of pandemic was significant when they released their use.

What is your favorite aspect of this product?

The configuration of the audio devices is simple, as well as the access to the chat and the enabling of participatory functionalities. The mobile version is easy to use and intuitive.

What do you dislike most about this product?

Something they have to fix is ​​the file sharing functionality. It's a headache having to leave the meeting to be able to do it or use features like google calendar to be able to pre-arrange files. On the other hand, when a person is expelled, a new session and a new link must be created to be able to give this person access again, specifically speaking of classes or workshops.

What recommendations would you give to someone considering this product?

It is a stable and easy to configure solution, it can be integrated with other google solutions such as jamboard to have collaborative boards, which presents added values ​​for work. You can start with the free solution and if you increase the functionalities, you will really see the benefits.

Pros

  • Unique Features
  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies

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