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Google

Google Meet

Composite Score

8.9 /10

CX Score

9.2 /10

2612 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

0 Top Rated Features

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Average 81

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Google Meet Reviews

Bimal S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Awesome tool for organizational communications

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet offers a clean UI and easy to deploy interface. We can instantly start a call and get up to date with the tasks within our development team as well as share status updates to the client. The pricing of Google Meet is also a lot affordable than other similar products.

What is your favorite aspect of this product?

Instant communication features and screen sharing features are my favourite aspect of this product.

What do you dislike most about this product?

There is not so much on the downsides of this product but one thing I sometimes dislike about this is that during calls, lags can be seen when the internet connection is not so strong. Google Meet should try to maintain their platform a bit lighter.

What recommendations would you give to someone considering this product?

If anyone is considering a tool for a complete organizational communication package then I'd like to suggest going for Google Meet without wasting time searching for other products.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Peter Anthony A.

Role: Information Technology
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Good for meetings, but needs lots of improvements

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

The video conferencing feature itself has fewer features when used separately from other Google products.

What is your favorite aspect of this product?

My favorite aspect of this product would have to be the great noise filtering feature that Google has included.

What do you dislike most about this product?

The built in chat doesn't have features that are already available in Google Chat.

What recommendations would you give to someone considering this product?

Do consider the features that are not available for video conferencing when choosing this product over Teams.

Valerie A.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Covers my most important video calling needs.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet has the best browser presence of any video communication platform , that I have experience using. This always comes in handy, every time I have needed to invite external collaborators to join in-house meetings. In most cases, they are able to join meetings quickly ,as long as they have a meeting invite link.

What is your favorite aspect of this product?

Google Meets ability to incorporate collaborative features into its interface is a plus. My use of other Google applications like Slide and Google Drive has been a plus for me, since I have been able to share data from the aforementioned applications into my Google Meetings at will.

What do you dislike most about this product?

Google Meets currently lacks all of the bells and whistles, which is common with a lot of top-end video communications platforms. At the moment, there is no transcription feature, no virtual meeting assistant and so on. I do agree that all of the above listed limits are not necessarily deal breakers for me as regards my experience with this program, but they will add a lot of value to my video calling experiences , if available.

What recommendations would you give to someone considering this product?

It is one of the most easy to use video communication platform, that I have ever encountered. I guess this is generally true with most Google products

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

Google Meet Ratings

90 Likeliness to Recommend

97 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Google Meet Reviews

Bimal S.

Awesome tool for organizational communications

Likeliness to Recommend

Pros

Peter Anthony A.

Good for meetings, but needs lots of improvements

Likeliness to Recommend

Valerie A.

Covers my most important video calling needs.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom Workplace

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer Remote

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Instant Messaging

Audio Controls

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Facilitator Functions

Application Share

File Transfer

Virtual Whiteboard

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support