Google Meet Logo Award Winner Product Badge
Google Meet Logo Award Winner Product Badge
Google

Google Meet

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Meet
8.9 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

84

Audio Controls

83

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Facilitator Functions

81

Application Share

80

File Transfer

80

Virtual Whiteboard

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

83

Business Value Created

83

Quality of Features

81

Ease of IT Administration

81

Ease of Data Integration

80

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Ease of Customization

78

Vendor Support

78

Google Meet Reviews

Brian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Excellent to communicate with you

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

It's great that I can use Hangouts on my phone thanks to the app, and I like how intuitive it is. My organization utilizes Gmail for email and calendars, so Hangouts connection is already there and ready to go. One of the main draws of moving to Google Hangouts was the low cost, which was appreciated by our accounting team. It's all done in-browser (or in-app), so there's no need for the customer to download anything, which can both simplify their experience and cause delays during busy periods.

What is your favorite aspect of this product?

This is a great improvement to Google's messaging program for computers. In my opinion, it is quite convenient to be able to view both incoming emails and IMs in Google Hangouts from within Gmail's main interface. The convenience of sending short, unimportant messages that don't warrant a full email draft is another perk. The title and thumbnail image of the video would also appear, which I thought was a really cool feature, whenever you connected a video from YouTube. This a great addition.

What do you dislike most about this product?

Despite being merged with another service, Google hasn't updated Hangouts in a while and has decided to kill it off. Its customers are slow to act. Web navigation is adequate... The bits about the past tend to bore me. Not all timestamps are displayed. Until you "wake up" the app, your phone may not receive messages (rarely)... While Gmail's inbox and messages are useful, the search function is terrible. Oftentimes, the history lacks the signals I need.

What recommendations would you give to someone considering this product?

There isn't a webcam app that can compare to Google Meet in my opinion. My inability to attend previous Zoom meetings was due to the need to obtain the computer administrator's permission and password before downloading and installing the application. Zoom's setup process takes at least 20 minutes. Google Meet is my go-to since it's hassle-free and requires zero set-up on my end. It opens on a new tab, so I can continue working in other tabs or apps at the same time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Robert J.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Stay connected no matter where you are!!"

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

One of the key differentiators of Google Meet is its ease of use and seamless integration with other Google products. For example, if you use Google Calendar to schedule a meeting, you can easily add a Google Meet link to the invitation. This means that all the participants can simply click on the link to join the meeting without having to install any additional software or plugins.

What is your favorite aspect of this product?

I love its ability to record meetings. This is particularly useful when someone is unable to attend a meeting but needs to catch up on what was discussed. The recording can also be shared with those who attended the meeting as a way to review what was discussed.

What do you dislike most about this product?

There have been occasional issues with audio quality, although these are rare.

What recommendations would you give to someone considering this product?

I highly recommend. It is a reliable and user-friendly platform that can help you stay connected with your team and clients no matter where you are in the world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madhuri B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Most Popular Google Meet Comparisons