Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Electronic Signatures

81

Version Management

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

Sushant C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

no nonsense form builder that works

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Forms google wins because it doesn't have the clutter of pro features that i won't ever use. google forms is the best because it is lightweight, and it loads fast even with slow connection speeds. i use google forms for everything from internal employee surveys to customer satisfaction polls. the fact that i can see result of the form as a pie chart instantly is a huge benefit to quick presentations. google forms is the most straightforward tool i've found in everything i do.

What is your favorite aspect of this product?

I really like the ease of sharing. i can just send a link, an email, a qr code even. the interface for adding questions is very smooth, just drag and drop to recap things. the ability to add collaborators on means that my whole team can pitch in on the wording. it's also nice that this automatically saves as i type, so i never lose stuff that was there. it's so sleek it makes you forget we get this for free.

What do you dislike most about this product?

I hate that you can't easily make payments via form. you have to set up third-party add-ons which can be a bit clunky to set up and don't always work perfectly.

What recommendations would you give to someone considering this product?

It is the best entry level form builder out there. if you need to get a survey live in minutes, this is your best bet. i use it every week, and have never failed with it once.

Pros

  • Helps Innovate
  • Saves Time
  • Altruistic
  • Reliable

Britt S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

So easy to use and love that it's free!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's super easy to use and most people are familiar with the user experience since Google has been on the market for a very long time and most people have filled out a Google Form at some point.

What is your favorite aspect of this product?

I love that it's free and easy to set up. It's really easy to customize the form which makes it so easy to match your own branding and collect the data you need.

What do you dislike most about this product?

There isn't really anything I dislike about Google forms, but I do dislike that Google collection shares data for marketing purposes so that is one thing I wish the company would do differently.

What recommendations would you give to someone considering this product?

It's absolutely worth using when you need to collect information through a simple form, for instance with a survey or a new client on boarding form. Especially since it's free!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vaibhav k.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2026

Simple, efficient and reliable for daily usage

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Easy to use

What is your favorite aspect of this product?

Integration with google Workspace

What do you dislike most about this product?

Limited customisation

What recommendations would you give to someone considering this product?

You can easily connect it with google sheet

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

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