Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Electronic Signatures

81

Version Management

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

Nikhil C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Collecting feedbacks/reviews made easier!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Comes with suite of Google services, we are using multiple applications of Google for various business outcomes as and when needed.

What is your favorite aspect of this product?

We can generate the form in form of an URL and now its ready to send. Ta-daa!!

What do you dislike most about this product?

Works only in online mode, offline version should also be made available.

What recommendations would you give to someone considering this product?

Go for it!!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Unique Features

Dinesh K.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Best tool for short surveys and capturing data

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is fully free if you have a Google account and does not require any installation

What is your favorite aspect of this product?

It is very easy to create and run surveys. It also serves as an excellent tool in recruitment for collecting candidate information and resume because almost everybody have a Google account

What do you dislike most about this product?

The Branching is not very extensive and is not suitable for complex workflows

What recommendations would you give to someone considering this product?

Google forms is very versatile and has a wide range of applications and not just for surveys. And the best part is it is free and easy to use. If you already in Google workspace, you dont have the need to pay for survey tools unless you have some specific need

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Includes Product Enhancements

Godson B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Great for basics and fully free!

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google's ecosystem makes it a powerful tool and its free.

What is your favorite aspect of this product?

It is one of the most simplest Online review tools and doesn't require sign up to fill forms

What do you dislike most about this product?

Main drawback is that, it's conditional logic is very basic and does not support usually complex workflows. Also, in case the responder need to upload a document, then he/she needs to sign in with their Google account

What recommendations would you give to someone considering this product?

If you are looking for a tool that is more professional and can handle Complex workflows, Google forms may not be top choice. But if you are in google ecosystem and need something quick and free, Google Forms is one of the best.

Pros

  • Helps Innovate
  • Reliable
  • Continually Improving Product
  • Performance Enhancing

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