Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Online Forms category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 82

Mobility

84

Data Analysis and Survey Function

83

Security

83

State Transformation

82

Drag and Drop Design

82

Workflow Automation

82

Version Management

81

Electronic Signatures

81

Field Configuration and Customization

81

APIs and Integration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Quality of Features

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

81

Google Forms Reviews

Kiran R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

Simple and effective for internal company use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

For everything from lunch orders to hardware requests we use this. we find that out of everything available to us, it is the best since everyone already has a google account, and you're able easily manage permissions. the difference is the integration. which is a lot better than emailing && tracking replies in a thread. it puts everything in one place.

What is your favorite aspect of this product?

I absolutely love the option to add collaborators with "view only" for the results. it allows managers to visualise the data without accidentally destroying them form. you can easily set up the dropdown menus and data will remain consistent. i also like the auto-complete (where it makes sense) in some of the fields, which is a nice feature that gives it a bit more smarts than just an old html form.

What do you dislike most about this product?

The form isn't yet complete with a couple of advanced logic features that are not present (ability to do number calculations within the visible part.) you'll need to perform that in the spreadsheet afterwards.

What recommendations would you give to someone considering this product?

If you are already on google workspace, this is no-brainer. it just fixes so many little admin things, for free.

Pros

  • Inspires Innovation
  • Over Delivered
  • Helps Innovate
  • Continually Improving Product

Zinat K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

An honest look at the best free form builder

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

It's better than survey monkey to me because i don't get hit with a paywall after the first 10 responses. the only difference is that google forms is actually free. it is the greatest just because it respects the user's time. the interface is that which all users will be accustomed to using when we have an operating system for n years, no learning on the part of respondents.

What is your favorite aspect of this product?

I also have a preference for the short answer and paragraph options as the text boxes are dynamic. conditionnal annoncement where you can jump to a part based on what the respondent tells is also very practical in more advanced research. i've used it on academic surveys and it worked like a dream. plus, the security is top-notch as it is supported by google’s infrastructure.

What do you dislike most about this product?

The customisation is really limited and basic. you don't really get the ability to change the fonts much or space your elements out in some of them, things may wind up looking cramped.

What recommendations would you give to someone considering this product?

If you’re making a high-volume survey and want something that won’t charge you on a per response basis, this is probably your best bet. it is dependable and extremely durable.

Pros

  • Unique Features
  • Effective Service
  • Saves Time
  • Respectful

Gwen De B.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2026

Simple and effective.

Likeliness to Recommend

7 /10

What differentiates Google Forms from other similar products?

Google forms offers advance customization, logic branching and seamless data analysis with google sheets.

What is your favorite aspect of this product?

My favorite aspect of Google Forms is its ease of creating surveys and automatically collecting responses in an organized, shareable format.

What do you dislike most about this product?

What I dislike most about Google Forms is its limited customization and design options, which can make forms look basic and less engaging.

What recommendations would you give to someone considering this product?

Google Forms is a free and easy-to-use tool for creating surveys, quizzes, and feedback forms. It works well for collecting responses quickly, integrates with Google Sheets for analysis, and is best for simple data collection. For complex forms with advanced design or payment features, other tools may be better.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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