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Google

Google Forms

Composite Score

9.0 /10

CX Score

9.3 /10

927 Reviews Write a Review

Claim Software

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details

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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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2025 Data Quadrant Champion

Latest Award, 2025

6 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Fair
Respectful
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

3rd-Party Integrations

Templates & Question Library

APIs and Integration

Data Analysis and Visualization

Branching and Logic

Customizable Branding

Multi-Channel Distribution

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Online Forms

Score 8.9

View Google Forms in this category (opens in a new tab)

Google Forms Reviews

Hemanshu P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

So much more than just surveys.

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

People think it is just for surveys, but it is different. I use it for so many things. I use it as a contact form on my website, for event registrations, and even to collect job applications. It is a very flexible tool for collecting any kind of information online.

What is your favorite aspect of this product?

I love that i can add conditional logic. If a user answers 'yes' to a question, they will see a different set of follow-up questions. This makes my forms smarter and more relevant for the person filling it out. It is a very powerful feature for a free tool.

What do you dislike most about this product?

It does not have advanced features like payment collection, which some other form builders have.

What recommendations would you give to someone considering this product?

Think outside the box. You can use google forms to automate many small data collection tasks in your business.

Pros

Helps Innovate
Efficient Service
Inspires Innovation
Caring

Cons

Less Effective Service
Vendor's Interest First
Vendor Friendly Policies

Ashish J.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Effortless Surveys and Quizzes with Google Forms

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It integrates seamlessly with Google Workspace, allowing users to gather responses, analyze data in Google Sheets, and collaborate in real time. Its simplicity and accessibility make it a go-to choice for teachers, students, and organizations managing feedback or research tasks.

What is your favorite aspect of this product?

I like how easy it is to design and share a form using Google Forms. The drag-and-drop interface and real-time collaboration make it perfect for group projects or classroom assessments. I also appreciate its automatic data organization through Sheets and the ability to add images, videos, and multiple question types without technical effort.

What do you dislike most about this product?

It also lacks advanced survey logic, offline access, and in-depth analytics that professional survey tools provide. Handling very large datasets can sometimes slow down performance.

What recommendations would you give to someone considering this product?

Google Forms is perfect for educators, students, and small teams who need a fast, free, and reliable way to collect information. Its simplicity, integration with Google’s ecosystem, and ease of sharing make it an excellent choice for educational and collaborative environments.

Pros

Continually Improving Product
Reliable
Effective Service
Saves Time

Kapil kumar A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Amazing tool for survay and other things

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

I think google forms provide a faster and a nice way to do handshake with the google forms and design the forms accordingly accordingly as per the needs. other tools provide this service but with less features. Thanks

What is your favorite aspect of this product?

Best user interface for the forms

What do you dislike most about this product?

sometime buffering time is high

What recommendations would you give to someone considering this product?

this is best to use in the area for survey and form creation and they can customize as per the needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Forms

What is Google Forms?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

Google Forms Ratings

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Forms?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Invite people to review or edit the survey before sending them out.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Online Forms

Google Forms Reviews

Hemanshu P.

So much more than just surveys.

Likeliness to Recommend

Pros

Cons

Ashish J.

Effortless Surveys and Quizzes with Google Forms

Likeliness to Recommend

Pros

Kapil kumar A.

Amazing tool for survay and other things

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Questionnaire Design/Survey Builder

Mobile Support

Role and User Management

3rd-Party Integrations

Templates & Question Library

APIs and Integration

Data Analysis and Visualization

Branching and Logic

Customizable Branding

Multi-Channel Distribution

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement