Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Fair
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

86

Questionnaire Design/Survey Builder

85

Mobile Support

84

Role and User Management

84

3rd-Party Integrations

83

Templates & Question Library

83

APIs and Integration

82

Branching and Logic

82

Data Analysis and Visualization

82

Customizable Branding

82

Multi-Channel Distribution

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

85

Ease of IT Administration

84

Availability and Quality of Training

84

Quality of Features

84

Ease of Customization

83

Ease of Data Integration

83

Vendor Support

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Britt S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

So easy to use and love that it's free!

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It's super easy to use and most people are familiar with the user experience since Google has been on the market for a very long time and most people have filled out a Google Form at some point.

What is your favorite aspect of this product?

I love that it's free and easy to set up. It's really easy to customize the form which makes it so easy to match your own branding and collect the data you need.

What do you dislike most about this product?

There isn't really anything I dislike about Google forms, but I do dislike that Google collection shares data for marketing purposes so that is one thing I wish the company would do differently.

What recommendations would you give to someone considering this product?

It's absolutely worth using when you need to collect information through a simple form, for instance with a survey or a new client on boarding form. Especially since it's free!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sidharth r.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Clean and minimal for a great user experience

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

I do care about user experience and google forms is surprisingly great at it. it is the best because it is known. the only difference is that people aren’t scared of it. they know how to use it. there’s no weird pop-ups, no confusing layouts. it means it’s a clean path from the first question to the submit button.

What is your favorite aspect of this product?

I like how it can auto-adjust for different forms of screen sizes. it’s as good on a tablet as it is on a desktop. You can even add a progress bar, which is a nice feature for longer surveys so people don’t abandon the questionnaire. I also think the form building interface is really snappy and reacts to my clicks.

What do you dislike most about this product?

It has no back button for the user if they switch to a different section, which may be cumbersome in case they figured out they made a typing error.

What recommendations would you give to someone considering this product?

For the best completion rate, use this it’s the simplest tool for your audience to engage with.

Pros

  • Saves Time
  • Altruistic
  • Generous Negotitation
  • Transparent

Tohik K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

No more messy email chains for project feedback

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Make it easy for them to share feedback in one place i used to get feedback by email and it was hell trying to organize. google forms is best because it enforces one structure on all users the difference is the consistency. I now have a tidy spreadsheet instead of twenty diff emails formatted differently. it has improved my project management process drastically.

What is your favorite aspect of this product?

The Grid question type is great for comparing multiple vendors or options. i also love that i can embed that form straight into our internal portal. it’s really convenient for the crew. I love the way it timestamps everything because I can see, right down to the second, when everyone submitted their thoughts. it keeps everyone accountable.

What do you dislike most about this product?

It can seem a little clinical or corporate in nature. it lacks the warm or creative feel some other builders provide.

What recommendations would you give to someone considering this product?

This is essential for any project manager. it converts messy feedback into valuable data in only a few clicks.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Saves Time

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