Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Collaboration

85

Mobile Support

84

Questionnaire Design/Survey Builder

84

Role and User Management

84

3rd-Party Integrations

83

Templates & Question Library

83

Branching and Logic

82

Data Analysis and Visualization

82

APIs and Integration

82

Multi-Channel Distribution

81

Customizable Branding

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Usability and Intuitiveness

85

Availability and Quality of Training

83

Ease of Customization

83

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Vendor Support

82

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Mohit Y.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use but too basic

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

The integration with Google Sheets is a complete gamechanger as it offers infinite possibilities when it comes to analysis of the data and makes it very scalable even when it comes to very large number of responses being collected.

What is your favorite aspect of this product?

It is the simplest solution out there, it doesn't require any software installation or learning curve and works out of the box.

What do you dislike most about this product?

Inability to implement advanced sectional/conditional responses such as if user select A then a new question emerges asking more details about A. This is very critical for setting up a well thought out survey but is missing on Google Forms.

What recommendations would you give to someone considering this product?

If your usage is conducting primary surveys then Google Forms is the right solution but if you are designing complex user studies that rely on advanced response validation, conditional responses etc then you need to look into something else.

Pros

  • Enables Productivity
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

Nicholas B.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Good for gathering information and feedback.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It allows me to quickly create and distribute forms with a variety of question types like, multiple choice, short answer, and rating scales. I can also distribute forms through a link or embed them in a website, and responses can be collected and analyzed in real-time.

What is your favorite aspect of this product?

I use Google Forms to gather and analyze data related to our construction projects. I use it to create and distribute surveys, quizzes, and other forms to gather information and feedback from employees, customers, and other stakeholders.

What do you dislike most about this product?

I feel that it is not robust as some other survey and form-building tools. However, it is a great product.

What recommendations would you give to someone considering this product?

They should give it a try. It is a free tool which is an advantage for any company as it allows us to gather data without incurring additional costs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ramiro L.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

It is the best option to receive live comments

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

To collect user input, we employ Google Forms. Its user interface is intuitive and easy to grasp. People have faith in Google Forms since they are so widely used.

What is your favorite aspect of this product?

To make and distribute student quizzes, I utilize Google Forms. Google Forms has also been used to draft and sign legal papers by yours truly. I use the software to administer quizzes to my distance education students. This information will help me evaluate my pupils' knowledge of the topic being tested.

What do you dislike most about this product?

It's unfortunate that there's not much room for personalization. In most cases, smaller businesses benefit the most. Definitely not something I'd suggest for a big company. Neither your own domain name nor custom branding can be included.

What recommendations would you give to someone considering this product?

When doing online courses, Google Forms proves to be a valuable resource. The program enables in-the-moment testing, and it also blocks pupils from switching tabs mid-test.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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