Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.4 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
2% Neutral
97% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Respectful

Feature Ratings

Average 83

Collaboration

86

Questionnaire Design/Survey Builder

85

Mobile Support

84

Role and User Management

84

3rd-Party Integrations

83

Templates & Question Library

83

Data Analysis and Visualization

82

Branching and Logic

82

APIs and Integration

82

Customizable Branding

82

Multi-Channel Distribution

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Ease of IT Administration

84

Availability and Quality of Training

84

Ease of Customization

84

Quality of Features

83

Ease of Data Integration

83

Vendor Support

83

Breadth of Features

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Lucas M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product- very easy to use

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Very easy to use - straightforward

What is your favorite aspect of this product?

Its as simple as it can be or as complicated as you want to make it. it has everything you need

What do you dislike most about this product?

cant think of anything, really

What recommendations would you give to someone considering this product?

Definitely use this over any other survey software

Christina R.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Works very well to reach objectives, easy to use

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It was very easy to teach myself and my team how to use it. It fits the box for what is needed from a survey platform, and very easy to visualize and measure results.

What is your favorite aspect of this product?

I like that multiple media formats can be used (gifs, images, videos). It gave us capabilities to make our surveys fun and interesting, which increased our response ratios.

What do you dislike most about this product?

It lacks customization in a way that it's quite obvious that it's google forms. When I saw it in my organization and elsewhere it's quite obvious. Although, in some cases this can be a good thing.

What recommendations would you give to someone considering this product?

A little more white labeling and customization can allow organizations to use it in a way that you can't tell that a third party is being used. It would be great to have additional templates that can match the theme of your website.

Pros

  • Trustworthy
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vatsal G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Gathering Insights and Feedback

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms seamlessly integrates with other Google applications such as Google Sheets, Google Docs, and Google Drive. This allows for easy data collection, analysis, and collaboration within a familiar and widely used ecosystem. Also, Google Forms offers a clean and intuitive interface that makes it easy for both form creators and respondents to navigate. Additionally, the drag-and-drop form builder allows for effortless customization, enabling users to create surveys, questionnaires, and feedback forms quickly. Form creators can easily share their forms via email, social media, or embed them on websites.

What is your favorite aspect of this product?

The intuitive design and easy-to-use form builder make it accessible to users with varying levels of technical expertise. This simplicity allows users to quickly create surveys, collect data, and analyze responses without requiring extensive training or prior knowledge. Also, google Forms are accessible from any device with an internet connection. The forms are designed to be mobile-friendly, ensuring a smooth experience for respondents using smartphones or tablets.

What do you dislike most about this product?

one aspect that some users may find limiting is the customization options for the visual appearance of Google Forms. While there are some pre-defined themes and basic customization features available, the range of visual customization options may not be as extensive as some users would prefer. However, it's important to note that the primary focus of Google Forms is on functionality and ease of use rather than highly intricate design customization.

What recommendations would you give to someone considering this product?

Clearly define the purpose and goals of your survey before creating your form. This will help you structure your questions effectively and ensure you collect the necessary data. Further, Take some time to explore and understand the different features available in Google Forms, such as question types, branching logic, and data validation. This will allow you to leverage the full potential of the tool and create more sophisticated and interactive forms. Also, Before sharing your form with respondents, test it yourself to ensure everything works as intended. Check for any errors and verify the overall user experience.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Saves Time

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