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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.4 /10

136 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Inspires Innovation

Feature Ratings

Average 83

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Average 82

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Infrastructure as a Service

Score 9.0

View Google Cloud in this category (opens in a new tab)

Google Cloud Reviews

Andres N.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Powerful Tool For Developers And Data Scientists

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Strong AI and Machine Learning tools like TensorFlow, Vertex AI and BigQuery ML which gives platform advanced predictive and analytics capabilities

What is your favorite aspect of this product?

It has developer friendly tools like Cloud Shell that make development and deployment fast and easy

What do you dislike most about this product?

Premium support is too expensive for small teams

What recommendations would you give to someone considering this product?

Plan your pricing strategy, use discounts to avoid bill surprises

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hardik G.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Google Cloud streamlines and eases deployments

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

Integration with CI/CD pipelines and flexibility in scaling make it stand out.

What is your favorite aspect of this product?

Reliable infrastructure and straightforward scaling for deployments.

What do you dislike most about this product?

Billing structure can be complex for first-time users.

What recommendations would you give to someone considering this product?

Start with a small project, explore support resources, and use IAM for role-based access.

Pros

Efficient Service
Caring
Respectful
Transparent

Tushar K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Owns the market

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

I’ve been working with Google Cloud for 2 years now, and I really like how smooth it feels. The UI is clean and easy to set up. Especially when working with complex deployments or experimenting with AI features like Google Vertex, the experience feels seamless. Compared to other platforms like AWS, it feels less complicated and much more beginner-friendly.

What is your favorite aspect of this product?

What I like the most about Google Cloud is how well everything works together. Services like BigQuery, Cloud Functions, and Vertex AI just connect smoothly, which makes work so much easier. I also like the built-in security and identity features—things like IAM and VPC are easy to manage once you get familiar with it. Really like the distributed tracing feature and how easy it is to implement it into your application. The traces generated are very helpful and informative. The documentation is usually clear.

What do you dislike most about this product?

The thing I find a bit frustrating is that sometimes the naming and structure of the services can be a little confusing and overwhelming, especially when you’re trying to explore something new. Also, some features feel a bit hidden unless you already know where exactly to look for.

What recommendations would you give to someone considering this product?

I would recommend to start with the free tier and explore the services you actually need. Services like Cloud Run, BigQuery, or Cloud Storage are free up to a limit. Switching to paid tier makes sense when your project starts growing, as it unlocks higher usage limits and more advanced features like custom machine types in Compute Engine, auto-scaling deployments, advanced data analytics. In my opinion, Google Cloud offers the best of the market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Cloud

What is Google Cloud?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Google Cloud Ratings

88 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Application Release Automation Continuously manage the release and maintenance of applications.

Cloud Migration Migration of applications and workloads to cloud.

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Infrastructure as a Service

Google Cloud Reviews

Andres N.

Powerful Tool For Developers And Data Scientists

Likeliness to Recommend

Pros

Hardik G.

Google Cloud streamlines and eases deployments

Likeliness to Recommend

Pros

Tushar K.

Owns the market

Likeliness to Recommend

Pros

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ServiceNow Cloud Accelerate

1
Since last award

Feature Ratings

Configuration Validation

Cloud Integration

Self Service Cloud Services

Cloud Analytics and Reporting

Application Release Automation

Cloud Migration

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support