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Google

Google Cloud

Composite Score

8.9 /10

CX Score

9.4 /10

126 Reviews Write a Review

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What is Google Cloud?

Google Cloud provides the building blocks so you can quickly develop everything from simple websites to complex applications. Explore how you can make Google Cloud work for you.

Company Details

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Google Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Cloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Respectful

Feature Ratings

Average 83

Configuration Validation

Self Service Cloud Services

Cloud Integration

Application Release Automation

Cloud Migration

Cloud Analytics and Reporting

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Average 83

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Also Featured in...

Cloud Infrastructure as a Service

Score 9.0

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Google Cloud Reviews

Chimdalu U.

Role: Finance
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Powerful for Data and AI, but Requires a Learning

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

BigQuery: GCP’s fully-managed, serverless data warehouse is highly regarded for its speed and scalability. It’s a top choice for data analytics and real-time insights. Pricing

What is your favorite aspect of this product?

its data and machine learning ecosystem

What do you dislike most about this product?

less polished enterprise experience and smaller ecosystem

What recommendations would you give to someone considering this product?

Best for Data analytics, machine learning, containerized applications, and serverless architectures.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Aifuwa I.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2025

Great for Scalability, With a Steep Learning Curve

Likeliness to Recommend

9 /10

What differentiates Google Cloud from other similar products?

What sets Google Cloud apart is its strong data and AI capabilities, along with seamless integration with other Google services like BigQuery, Workspace, and Firebase. It’s especially great for teams focused on analytics, machine learning, or app development.

What is your favorite aspect of this product?

My favourite thing about Google Cloud is how well it handles data and analytics. Tools like BigQuery make it easy to process large datasets quickly, which is a huge plus for data-driven projects.

What do you dislike most about this product?

What I dislike most is the complexity of the interface; there’s a steep learning curve, and it can be hard to find what you need unless you’re already familiar with cloud platforms.

What recommendations would you give to someone considering this product?

If you're considering Google Cloud, take time to explore the documentation and start with small projects. It’s a powerful platform, but the learning curve is real, especially if you’re new to cloud services. Training or onboarding support can make a big difference.

Pros

Reliable
Enables Productivity
Caring
Saves Time

Ayoola A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Efficient and secure

Likeliness to Recommend

8 /10

What differentiates Google Cloud from other similar products?

it has powerful data tools, strong AI and machine learning support, and great support for open-source technologies. It is good for developers, data work, and smart app building.

What is your favorite aspect of this product?

BigQuery in google cloud makes working with large amounts of data fast and easy, without needing to manage servers. This is great for quick insights and smart decision-making.

What do you dislike most about this product?

Some of the services can be a bit complex to set up and use, especially for beginners( for intsnace Dataflow)

What recommendations would you give to someone considering this product?

I would recoomend that they start with easy tools like Cloud Storage or BigQuery to get comfortable. Maximize google’s tutorials to learn quickly. It is a good platform, especially for data, apps, and AI projects.

Pros

Efficient Service
Effective Service
Saves Time
Acts with Integrity

Google Cloud

What is Google Cloud?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Google Cloud Ratings

87 Likeliness to Recommend

1 Since last award

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Google Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Cloud Integration Includes real-time data integration, APIs, and data quality.

Application Release Automation Continuously manage the release and maintenance of applications.

Cloud Migration Migration of applications and workloads to cloud.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Cloud Infrastructure as a Service

Google Cloud Reviews

Chimdalu U.

Powerful for Data and AI, but Requires a Learning

Likeliness to Recommend

Pros

Aifuwa I.

Great for Scalability, With a Steep Learning Curve

Likeliness to Recommend

Pros

Ayoola A.

Efficient and secure

Likeliness to Recommend

Pros

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Feature Ratings

Configuration Validation

Self Service Cloud Services

Cloud Integration

Application Release Automation

Cloud Migration

Cloud Analytics and Reporting

Orchestration and Workflow Management

Performance Monitoring Management

Capacity Management

Cloud SLA Management Governance

Automatic Resource Scaling Elasticity

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training