Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
8.9 /10
CX Score
9.2 /10
Google Analytics
8.9 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative
4% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 84

Conversion Analysis

85

Audience Segmentation

85

Audience Demographics

85

Paid Search Integration

84

Search Engine Optimization

84

Device and Browser Analytics

84

Customer Value Analysis

84

Data Visualization

84

Social Media Analytics

82

Customer Journey Modelling

82

API Framework

81

Vendor Capability Ratings

Average 82

Business Value Created

87

Breadth of Features

85

Quality of Features

84

Ease of Implementation

84

Ease of Data Integration

84

Product Strategy and Rate of Improvement

82

Ease of IT Administration

81

Ease of Customization

81

Availability and Quality of Training

81

Usability and Intuitiveness

81

Vendor Support

77

Google Analytics Reviews

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

My preferred Google analytics tool.

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The flexibility of Google analytics customization options obviously. Google analytics allows end users to customize the product or system to meet their unique business objectives by defining customized segments, setting up custom goals to track specific conversion metrics , or even defining custom dimensions for tracking specific data points. This is just a few of the many possibilities that come with Google analytics flexible customization provisions.

What is your favorite aspect of this product?

One of Google analytics strengths lies in its ability to provide real time data on user interaction on mobile or web applications. This is critical for faster identification of traffic or user interaction anomalies and quick decision-making.

What do you dislike most about this product?

Accuracy of insights provided by Google analytics can be affected by different factors like tags and events configuration, data sampling, browser restriction and even the privacy settings of a website visitor or web browser. The above makes the risk of data contamination very high when using Google analytics.

What recommendations would you give to someone considering this product?

Google analytics is the best placed digital analytics tool for providing valuable insights around user interactions on web and mobile platforms.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Balaji M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Powerful Insights Platform

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

My favorite aspect of Google Analytics is its comprehensive and detailed data tracking capabilities. Being able to access a wide range of metrics and reports allows me to gain deep insights into my website's performance and understand how users interact with my content.

What do you dislike most about this product?

One aspect that I find challenging with Google Analytics is the learning curve associated with navigating its interface and understanding all of its features. As a beginner, it can be overwhelming to grasp the full extent of its capabilities and effectively utilize them for analysis and optimization.

What recommendations would you give to someone considering this product?

For someone considering Google Analytics, I would recommend taking the time to familiarize themselves with the basics of the platform through online tutorials or courses. Start by setting up the necessary tracking codes on your website and exploring the default reports to get a feel for the data available. Additionally, don't hesitate to experiment with custom reports, segments, and goals to tailor the analytics to your specific business objectives. Finally, make use of the vast array of online resources and community forums available to seek guidance and troubleshoot any issues along the way.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anish M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust analytics tool enabling data-driven decisio

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

The Data Collection Flexibility using which I am able to collect data using multiple methods be it JavaScript Code or Mobile SDK. Event tracking and E-Commerce integrations is something I haven't seen with products like tracking the specific user interactions of clicks, downloads video views and insights into conversion funnels and performance neglects the use Power BI which need a separate Power BI expert to do this analysis.

What is your favorite aspect of this product?

My favorite aspects is the ability to track and analyze the website and product performance which thereby helps our team to make informed decisions for better user experiences.

What do you dislike most about this product?

A challenging aspect in Google Analytics is its data sampling method. Data Sampling occurs on a subset of data rather them the full complete dataset. This can make the reports not have precise conclusions and insights.

What recommendations would you give to someone considering this product?

Ask the Google Analytics team to provide an extensive training rather than just 1 or 2 hours of training which might help a lot. Work with the team to get this arranged, Explore if integrations can be made to your systems of use and does it work with other third party tools you are currently using.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Effective Service

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