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Ivanti

GoldMine

Composite Score

7.4 /10

CX Score

7.5 /10

8 Reviews Write a Review

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What is GoldMine?

GoldMine CRM (Ivanti) is a provider of Customer Relationship Management (CRM) solutions for businesses. GoldMine allows you to focus on building long-lasting customer relationships. GoldMine is available for the Cloud, Mobile and on premise. Features include Contact Management, Sales Automation, Customer Service Tracking, Lead Management, Analytics, and Marketing Automation.

Company Details

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GoldMine Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoldMine?

14% Negative

10% Neutral

76% Positive

Pros

Performance Enhancing
Trustworthy
Efficient Service
Inspires Innovation

Cons

Under Delivered
Less Transparent
Commodity Features

Feature Ratings

Average 89

Quote Contract and Proposal

Account and Contact Management

Collaboration

Lead Management

Sales Management

Marketing Management

Analytics and Reporting

Mobile

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Vendor Capability Ratings

Average 87

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

GoldMine Reviews

Douglas J.

Role: Sales Marketing
Industry: Biotechnology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Amazing product and customer support

Likeliness to Recommend

9 /10

What differentiates GoldMine from other similar products?

Its ease of implementation and great analytics. Great customer support.

What is your favorite aspect of this product?

The analytics are very powerful and useful.

What do you dislike most about this product?

nothing at all

What recommendations would you give to someone considering this product?

I would highly recommend this product over others as we did considerable due dligence on competitors in this CRM space.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajkumar P.

Role: Sales Marketing
Industry: Chemicals
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Goldmine is a robust and a scalable system

Likeliness to Recommend

8 /10

What differentiates GoldMine from other similar products?

Robustness and the ability to have all customer data in one place.

What is your favorite aspect of this product?

Contact Management

What do you dislike most about this product?

Interface can be better

What recommendations would you give to someone considering this product?

It a good product, but look at its fitment into the organizational needs

Pros

Reliable
Security Protects
Continually Improving Product
Performance Enhancing

Meagan J.

Role: Sales Marketing
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Effective CRM Capabilities.

Likeliness to Recommend

9 /10

What differentiates GoldMine from other similar products?

GoldMine provides excellent sales management and easy marketing through multiple major marketing platforms.

What is your favorite aspect of this product?

Easy to collect sales and marketing data insights and the reports are effectively generated through GoldMine reporting features.

What do you dislike most about this product?

There nothing to dislike about GoldMine functionalities and the training is easy and simple features configuration.

What recommendations would you give to someone considering this product?

GoldMine data migration tools are easy and powerful, excellent Email marketing campaigns management and great engagement functionalities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

GoldMine

What is GoldMine?

Company Details

Book a Free Demo Today!

GoldMine Ratings

88 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love GoldMine?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Activity and Workflow Management Text or code-based and visual workflow designers.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

GoldMine Reviews

Douglas J.

Amazing product and customer support

Likeliness to Recommend

Pros

Rajkumar P.

Goldmine is a robust and a scalable system

Likeliness to Recommend

Pros

Meagan J.

Effective CRM Capabilities.

Likeliness to Recommend

Pros

Feature Ratings

Quote Contract and Proposal

Account and Contact Management

Collaboration

Lead Management

Sales Management

Marketing Management

Analytics and Reporting

Mobile

Customer Service Management

Telephony and Call Center Management

Activity and Workflow Management

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement