What is Freshservice?
Your service desk software is supposed to make supporting users easier, not harder. Since Freshservice is 100% on the cloud, there is nothing to install, maintain or babysit. Login from just about any device, anywhere, and deliver exceptional IT service to your users all day, every day.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Freshservice?
Pros
- Trustworthy
- Efficient Service
- Caring
- Saves Time
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Technician Administration
End User Self Serve
Multi Device Capability
End User Support Solutions
Service Catalog
Multi-Site Functionality
Reporting
Integrated Knowledge Management
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Freshservice Reviews
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easy to use, but a bit pricey.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chidimma C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Very Versatile, Easy to use
Likeliness to Recommend
What differentiates Freshservice from other similar products?
Application Integration
What is your favorite aspect of this product?
The ticket management, knowledgebase, and workflow automation greatly enhances productivity
What do you dislike most about this product?
Asset tracking functionality is not superb when compared to its competitors
What recommendations would you give to someone considering this product?
Go for it; it is worth the price.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
MR D.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2022
Easy to use, but not fully customizable
Likeliness to Recommend
What differentiates Freshservice from other similar products?
The auto discovery agent
What is your favorite aspect of this product?
Auto discovery agent and the PO generaiton
What do you dislike most about this product?
No customization possible
What recommendations would you give to someone considering this product?
You can use it out of the box... but customizations are very difficult or not possible
Pros
- Continually Improving Product
- Trustworthy
- Caring
- Reliable