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Freshworks Inc.

Freshsales

Composite Score

8.0 /10

CX Score

8.1 /10

91 Reviews Write a Review

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What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2026

1 Top Rated Capabilities

0 Top Rated Features

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

1% Negative

6% Neutral

93% Positive

Pros

Respectful
Trustworthy
Client Friendly Policies
Effective Service

Feature Ratings

Average 81

Collaboration

Customer Service Management

Activity and Workflow Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Lead Management

Score 7.9

View Freshsales in this category (opens in a new tab)

Sales Engagement Platforms

Score 7.9

View Freshsales in this category (opens in a new tab)

Freshsales Reviews

G. G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.

What is your favorite aspect of this product?

Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.

What do you dislike most about this product?

Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.

What recommendations would you give to someone considering this product?

Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Easy to implement, but lacking features.

Likeliness to Recommend

5 /10

Pros

Continually Improving Product
Respectful
Fair
Acts with Integrity

Cons

Commodity Features
Under Delivered
Less Caring

Javier J.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Coordinate your sales and watch your growth

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

Works with Freshsales system for lead management, lead creation and planning for deals, in conjunction with other activities for sales and its ability to set rules to keep leads engaged through lead scoring, It can be used to track open and click-through rates, which is extremely vital for our next course of action.

What is your favorite aspect of this product?

It has feature that caught our attention as it was the sales automation tool, it made my team better in all aspects with 10% growth through the platform, its tools are quite easy to use, it has an option of adding timeline view, getting different views is good. Reporting is not easy, although it is very powerful.

What do you dislike most about this product?

We would like to have more options in the sales sequence in the function, like doing a test run, get custom dates on when it should run, We often need to send semi standardized responses to several contacts waiting for a response. At the moment, it is not possible to select them and configure them to send a general mail to all of them. we would save a lot of time if this simple function was created.

What recommendations would you give to someone considering this product?

We were using other platforms for our online sales project, but in the end we found Freshsales and we have been using this software for 2 years now. We looked for alternatives, but we found that Freshsales meets all our needs. The functional extension of this software makes the sales, planning follow-up and auditing processes comfortable.

Pros

Helps Innovate
Reliable
Inspires Innovation
Caring

Freshsales

What is Freshsales?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

83 Likeliness to Recommend

93 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Sales Engagement Platforms

Freshsales Reviews

G. G.

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

Pros

Easy to implement, but lacking features.

Likeliness to Recommend

Pros

Cons

Javier J.

Coordinate your sales and watch your growth

Likeliness to Recommend

Pros

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1
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Feature Ratings

Collaboration

Customer Service Management

Activity and Workflow Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Marketing Management

Mobile

Telephony and Call Center Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Business Value Created

Availability and Quality of Training

Vendor Support

Ease of Customization