FreshBooks Logo
FreshBooks Logo
FreshBooks

FreshBooks

Composite Score
7.7 /10
CX Score
8.1 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Accounting and Financial Management

88

Billing and Invoice Management

87

Expense Management

86

Financial Analysis

86

Payments

86

Fee Management

86

Reporting Components

85

Case Management

85

Time Management

82

Contact Management

82

Trust Accounting

81

Vendor Capability Ratings

Average 86

Usability and Intuitiveness

91

Quality of Features

90

Ease of Implementation

89

Ease of Data Integration

89

Vendor Support

88

Ease of IT Administration

87

Breadth of Features

85

Availability and Quality of Training

85

Business Value Created

83

Ease of Customization

82

Product Strategy and Rate of Improvement

81

FreshBooks Reviews

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Super intuitive interface and ease of actions

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

FreshBooks offers a comprehensive, intuitive and engaging double-entry accounting experience that supports invoices and estimates; expenses; time tracking; and projects; automates day-to-day accounting activities, namely invoice creation, payment acceptance, expense tracking, billable time tracking and financial reporting.

What is your favorite aspect of this product?

Features and plans designed for all freelancers, even if you're on the go. Solutions and plans designed to empower freelancers. Features and plans designed for firms with multiple contractors. Robust features and customized plans for scaling businesses with multiple employees and teams of accountants.

What do you dislike most about this product?

If work is only assigned to one client, without the project tag, it will be lost in invoice creation without the user realizing that those hours are unaccounted for. It would be nice if FreshBooks interacted with Quicken or QuickBooks, if you don't use all the features of FreshBooks, it's a bit expensive for what you get, unless you only have a few clients.

What recommendations would you give to someone considering this product?

It's an online accounting and invoicing service that saves you time and makes you look professional, it takes invoicing out of your hands and puts it on autopilot. Set up automatic billing, online payment options and late payment reminders to get paid twice as fast.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Daniel Ernesto R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Keep track of your expenses properly

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

Automatically capture invoices and receipt data. Automatically send late payment reminders and bill late payment charges. Send unlimited quotes and proposals. Receive credit card and wire transfer payments. Receive payments with payment links. Set up recurring billing and client retainers and/or run business health reports, run financial and accounting reports, invite your accountant, Access from anywhere on iOS and Android; Mobile mileage tracking.

What is your favorite aspect of this product?

This app is tremendously useful in the small business I manage after my day job as a teacher, and I would recommend it to anyone who needs to perform simple accounting tasks.

What do you dislike most about this product?

All the features of FreshBooks, it could be described as a bit expensive for what you get, unless you only have a few clients; FreshBooks often incorrectly categorizes items and often does not complete the vendor section when I use my Chase accounts.

What recommendations would you give to someone considering this product?

This app is very useful and is something that has helped me tremendously in my part-time business as a book publisher. I wish they could improve their billing because they have moved away from this part, but there is room for improvement. The application be more user friendly. For a limited company where you want to aggregate to match your business bank account, track expenses, catalog hours on projects and bill clients seamlessly, this is the platform to use. Easy to set up, sync and you can email invoices and receive electronic payments.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Haroer C.

  • Role: Industry Specific Role
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Friendly support in financial software.

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

The general ledger is quite beneficial when it comes to bank reconciliation. Very good in terms of project accounting. Application programming interfaces are the topic here. It appeals to me because it gathers everything in one handy spot. Anyone can learn how to use the software because it is so user-friendly as a whole.

What is your favorite aspect of this product?

I moved primarily because of the app's intuitive design and the project profitability reports. I desperately needed assistance keeping track of tasks and costs. On this page, the entire action is summarised. I particularly appreciate that it integrates mileage and spending monitoring. Additionally, FreshBooks offers users capabilities for team collaboration, estimates, and projects. These features are all simple to use and set up, enhancing your small business's capacity to improve communication, send automated reminders, submit bids, and obtain work with minimum difficulty.

What do you dislike most about this product?

I wish entering client information was a little more intuitive because it appears redundant to me to manually enter client information into FreshBooks after manually entering it into my contacts, my CRM, and then my CRM again. To complete the desktop and mobility experience. I detest constantly having to open a web page to control things.

What recommendations would you give to someone considering this product?

I like how the programme looks and how user-friendly it is. I also like that it offers the basic features for tracking finances and generating invoices and proposals. Quick alerts are provided by this truly fantastic piece of software. demonstrates excellence in financial reporting.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features