FreshBooks

Customer Portal

A self-service portal where customers can view their invoices, payment history, and make payments online.

Compliance and Security

Adherence to financial regulations and robust security measures to protect sensitive financial data.

Automation of Invoicing

The ability to create, send, and track invoices automatically, reducing manual entry and errors.

Multiple Points of Payment

Software offers customers multiple ways to make payments. This includes cheques, ACH, credit cards, wire transfers, peer-to-peer sharing platforms, etc.

Reporting and Analytics

Comprehensive tools to generate reports and analyze AR performance, outstanding balances, and payment trends.

Customization and Scalability

The ability to customize workflows and scale the system to accommodate business growth and changing needs.

ERP Integration

AR automation tool easily integrates with the accounting modules of ERP solutions or the larger suite of accounting software.

Dispute Resolution

Software provides modules that can deduct disputed charges and re-invoice the customer for the correct amount.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.