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Epsilon International

Epsilon PeopleCloud

Composite Score

7.2 /10

CX Score

8.1 /10

7 Reviews Write a Review

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What is Epsilon PeopleCloud?

Epsilon PeopleCloud (previously Agility Harmony) puts the power of personalisation at your fingertips, helping you connect with customers on an individual level. More than just an email platform, PeopleCloud consistently receives high ranks for service and client satisfaction and delivers powerful and engaging experiences for both you and your customers.

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Epsilon PeopleCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epsilon PeopleCloud?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 78

Mobile Optimized

Segmentation

Email Delivery

SPAM Compliance

Auto-Responders

Campaign Management

Email Templates

Content Authoring

Sales Intelligence & Conversion Rates

Contact Database

Text Messaging

Vendor Capability Ratings

Average 79

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support

Epsilon PeopleCloud Reviews

Linda Z.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

PeopleCloud is a data-driven marketing platform

Likeliness to Recommend

8 /10

What differentiates Epsilon PeopleCloud from other similar products?

Epsilon PeopleCloud leverages a vast database of consumer data and insights. This extensive data can help businesses create highly targeted and personalized marketing campaigns, enabling them to better understand their customers and prospects.

What do you dislike most about this product?

Epsilon PeopleCloud may incorporate AI and machine learning algorithms to help automate and optimize marketing processes, such as content recommendation and audience targeting.

What recommendations would you give to someone considering this product?

Please note that the marketing technology landscape is dynamic, and Epsilon PeopleCloud's features and offerings may have evolved since my last update in 2021. To get the most accurate and up-to-date information on what sets Epsilon PeopleCloud apart from other similar products, I recommend visiting their official website, consulting recent reviews, and speaking directly with Epsilon representatives or users of the platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Epsilon PeopleCloud

What is Epsilon PeopleCloud?

Company Details

Book a Free Demo Today!

Epsilon PeopleCloud Ratings

82 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Epsilon PeopleCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Email Delivery The ability to send email to large number of recipients at-scale.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Text Messaging The capability to send messages by SMS in addition to email.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Epsilon PeopleCloud Reviews

Linda Z.

PeopleCloud is a data-driven marketing platform

Likeliness to Recommend

Pros

Feature Ratings

Mobile Optimized

Segmentation

Email Delivery

SPAM Compliance

Auto-Responders

Campaign Management

Email Templates

Content Authoring

Sales Intelligence & Conversion Rates

Contact Database

Text Messaging

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Vendor Support