Epsilon PeopleCloud Logo
Epsilon PeopleCloud Logo
Epsilon International

Epsilon PeopleCloud

Composite Score
7.2 /10
CX Score
8.1 /10
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Epsilon PeopleCloud
7.2 /10

What is Epsilon PeopleCloud?

Epsilon PeopleCloud (previously Agility Harmony) puts the power of personalisation at your fingertips, helping you connect with customers on an individual level. More than just an email platform, PeopleCloud consistently receives high ranks for service and client satisfaction and delivers powerful and engaging experiences for both you and your customers.

Company Details

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Epsilon PeopleCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

97 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epsilon PeopleCloud?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 78

Mobile Optimized

82

Segmentation

82

Email Delivery

82

SPAM Compliance

81

Auto-Responders

79

Campaign Management

78

Email Templates

78

Content Authoring

75

Sales Intelligence & Conversion Rates

75

Contact Database

75

Text Messaging

75

Vendor Capability Ratings

Average 79

Ease of Data Integration

88

Usability and Intuitiveness

85

Quality of Features

85

Business Value Created

85

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of Implementation

79

Ease of IT Administration

78

Ease of Customization

72

Availability and Quality of Training

69

Vendor Support

69

Epsilon PeopleCloud Reviews

Su-Wei Y.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

It is an incredible platform!

Likeliness to Recommend

8 /10

What differentiates Epsilon PeopleCloud from other similar products?

It is the product numerous associations use to send in-house and mass marketing messages and we are one of those associations. It's incredible programming to work with and on the off chance that you don't have the foggiest idea how to utilize the one you don't have to stress they will help you in all habits to learn it previously and the entire interaction is exceptionally basic and simple to adjust.

What is your favorite aspect of this product?

It functions admirably for every single measured organization yet it works way better for huge scope associations that needs more information to be gathered and put away, additionally the individuals who need more definite data to work with. They furnish you with all help required on occasion yet assuming that you need their customer service is exceptionally responsive and you can reach them whenever you need.

What do you dislike most about this product?

Not at all like numerous other software’s out there it needs one choice, editing. Presently you could imagine that it's anything but no joking matter except for it is, tragically. When a mission is sent off and you want to change or alter something you should eliminate the entire mission and begin another one once more.

What recommendations would you give to someone considering this product?

Suitable for huge associations who need customization in their messages. The instrument - while instinctive assuming that you have a past foundation - is weighty and enormous in the extent of abilities. Extraordinary for associations have various clients and show the name of the individual who last made changes. The announcing is great – however, might be a piece overpowering for associations who needn't bother with a ton of point by point data

Pros

  • Generous Negotitation
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Adiratna D.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A great enterprise-level email marketing

Likeliness to Recommend

9 /10

What differentiates Epsilon PeopleCloud from other similar products?

This plan focuses on best practices, actionable insights, areas of opportunity, and ways to reduce the time to efficiency. This program also helps to organize tasks and data efficiently. This system also provides good feedback and expert guidance.

What is your favorite aspect of this product?

This program is easy to use and has a lot of detailed data. Once set up correctly, the system will remain almost set. This program allows us to easily access the data. This system has a huge workforce This program has end-to-end functionality to run activities, so there is no need to go to multiple vendors. Its response is also very fast.

What do you dislike most about this product?

This procedure is not suitable for large organizations. This procedure is also very complicated. For organizations that don't need a lot of detailed information, this program is a bit overwhelming. This program is annoying because we cannot change anything. This tool also needs further improvement.

What recommendations would you give to someone considering this product?

Highly recommended, This program also helps to organize tasks and data efficiently. This system also provides good feedback and expert guidance.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Saves Time

Alice R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

The best email marketing tool for businesses

Likeliness to Recommend

8 /10

What differentiates Epsilon PeopleCloud from other similar products?

It's really the software that many businesses are using to generate in-house and bulk advertising emails, while we are among them. It's a wonderful software to working with, and then if someone is non familiar with how to employ it, do not even worry; they'll assist you understand it in whatever way you like, and the entire process is really straightforward and easy to modify.

What is your favorite aspect of this product?

It performs good for all sizes of businesses, but still it works especially well for big organizations that require more material to be gathered and kept, as well as those who require more precise details to deal with.

What do you dislike most about this product?

Unlike most other apps out there it misses an option of editing. Many people assume it's not a huge problem but sadly, it is. If we have to update or edit anything after a campaign has been started, we must have to erase the entire campaign and begin over again.

What recommendations would you give to someone considering this product?

They give you including all necessary assistance at times, however if you require further assistance, their customer care is quite prompt and you may contact them anywhere at moment.

Pros

  • Reliable
  • Effective Service
  • Respectful
  • Helps Innovate