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Epicor Software

Epicor Service Connect

Composite Score

8.3 /10

CX Score

7.9 /10

10 Reviews Write a Review

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What is Epicor Service Connect?

Finding an effective and efficient business integration platform can accelerate your business environment and keep all parts of your organization working in sync. In today’s business world the need for integration and automation is everywhere, from sales staff on the road, warehouse staff in the bays, engineers on the shop floor, and even customers and suppliers in your value chain.

Company Details

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Epicor Service Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epicor Service Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epicor Service Connect?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Generous Negotitation
Appreciates Incumbent Status
Security Protects

Cons

Less Performance Enhancing

Feature Ratings

Average 84

Process Management

100

Collaboration

Form and Report Building

BPM Workflow and Approvals

Mobile

Analytics and Reporting

Business Rules Management

Process Monitoring and Optimization

Process Simulation and Execution

Deployment

Process Modelling and Design

Vendor Capability Ratings

Average 83

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support

Epicor Service Connect Reviews

Abhijat G.

Role: Information Technology
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2023

Overall a good software

Likeliness to Recommend

8 /10

What differentiates Epicor Service Connect from other similar products?

Not sure. Not used other software

What is your favorite aspect of this product?

Seamless.....

What do you dislike most about this product?

Support. On the technical side

What recommendations would you give to someone considering this product?

Go for it.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Client Friendly Policies

Cons

Less Performance Enhancing

Stefany S.

Role: Student Academic
Industry: Consulting
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2020

Trustworthy, the price is worth it!

Likeliness to Recommend

7 /10

What differentiates Epicor Service Connect from other similar products?

Efficient, thrusting, good technique support, good costumer service, safe data

What is your favorite aspect of this product?

Safe, relative and easy

What do you dislike most about this product?

Very bureaucratic

What recommendations would you give to someone considering this product?

I recommend it because it’s safe and trustworthy the personal are very efficient

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Epicor Service Connect

What is Epicor Service Connect?

Company Details

Need Assistance?

Epicor Service Connect Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Epicor Service Connect?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Management Ability to document, report on and optimize broader business processes which may contain multiple business rules.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Form and Report Building Includes building and layout capabilities for forms and (in some cases) reports; data from processes is automatically recorded and generated in a report.

BPM Workflow and Approvals Includes event processing and exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging, and approvals.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Business Rules Management Ability to document, report on, and optimize business rules. Also includes an editable business rules engine.

Process Monitoring and Optimization Includes monitoring capabilities that allow for process analytics, performance measurement, and KPI recording and optimization.

Process Simulation and Execution Includes ability to test and optimize the performance of a process using historical data.

Deployment Includes ability to execute business processes, automated or not, through the tool whether that it is on the user's machine, cloud, or other virtual environment

Process Modelling and Design Includes visual process modeler with swim lane, event process chain view, and BPMN support.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Epicor Service Connect Reviews

Abhijat G.

Overall a good software

Likeliness to Recommend

Pros

Cons

Stefany S.

Trustworthy, the price is worth it!

Likeliness to Recommend

Pros

Feature Ratings

Process Management

Collaboration

Form and Report Building

BPM Workflow and Approvals

Mobile

Analytics and Reporting

Business Rules Management

Process Monitoring and Optimization

Process Simulation and Execution

Deployment

Process Modelling and Design

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Business Value Created

Vendor Support