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Dynatrace Logo Award Winner Product Badge
Dynatrace

Dynatrace

Composite Score
8.4 /10
CX Score
8.7 /10

What is Dynatrace?

The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks.

Company Details


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Awards & Recognition

Dynatrace won the following awards in the AIOps category

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Dynatrace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynatrace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynatrace?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 85

Analyze Activity Data

89

Problem Management Automation

87

Performance & Capacity Management Automation

87

Analyze Discovery Data

87

Event & Alert Management Automation

86

Data Visualization

85

Incident Management Automation

84

Explainable and Trainable Algorithms

84

Machine Learning

82

Change Control Automation

81

Operational Task Automation

81

Vendor Capability Ratings

Average 83

Breadth of Features

88

Business Value Created

85

Quality of Features

85

Ease of Implementation

85

Ease of Data Integration

84

Availability and Quality of Training

83

Vendor Support

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

80

Usability and Intuitiveness

79

Ease of Customization

76

Dynatrace Reviews

William P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Monitors analyze application performance.

Likeliness to Recommend

9 /10

What differentiates Dynatrace from other similar products?

By analyzing user behavior and experience in real time, it offers a unique insight.

What is your favorite aspect of this product?

I like its automatic and intelligent observation in cloud and hybrid environments with continuous discovery of hosts, VMs, cloud services, containers and Kubernetes, networks, devices, logs, events and other factors.

What do you dislike most about this product?

I don't like the advanced mode of Data Explorer's query editor because it is too verbose for your daily needs.

What recommendations would you give to someone considering this product?

I highly recommend it because They use metadata-based auto-tagging to automatically assign tags to monitored entities with specific metadata values that Dynatrace automatically detects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Devesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but takes time to learn

Likeliness to Recommend

10 /10

What differentiates Dynatrace from other similar products?

Dynatrace stands out because it uses AI to automatically detect and fix issues in real time, without much setup. It provides full stack monitoring, meaning it tracks everything from your servers to your apps, and even user interactions. What really sets it apart is how it can handle complex, cloud based environments and microservices with ease. It is like having a personal IT assistant that keeps an eye on everything, so you do not have to.

What is your favorite aspect of this product?

My favorite part of Dynatrace is how it uses AI to automatically spot issues and even suggest fixes. It takes a lot of the guesswork out of troubleshooting, so you can focus on improving things instead of constantly reacting to problems. It is like having a smart assistant that is always on the lookout for issues before they even become a problem.

What do you dislike most about this product?

What I do not like about Dynatrace is that it can be a bit overwhelming at first. There is a lot of data and features to dive into, and it might take some time to fully understand how everything works. The initial setup can feel complex, especially if you are not familiar with monitoring tools. But once you get the hang of it, it is much smoother.

What recommendations would you give to someone considering this product?

I would recommend taking the time to go through the setup process carefully and maybe starting with a smaller, simpler environment to get a feel for it. There is a lot to explore, so do not rush. Make sure you take full advantage of their support and resources, they are really helpful when you are getting started. Once you get comfortable, it is a powerful tool that can really simplify monitoring.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2025

Dynatrace is great

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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