What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Security
Audit Trail
Notifications
Regulatory Compliance
Workflow
Third-Party Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Mohit A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
DocuSign Review
Likeliness to Recommend
What differentiates Docusign from other similar products?
Easy to sign documents digitally that helps in quickly complete approvals and agreements within a minute. Quick to share documents with others. It ensure robust security and protects our data.
What is your favorite aspect of this product?
It streamline the approval process, it keeps our documents secure.
What do you dislike most about this product?
Wonderful solution, no issue faced so far. Happy with the services.
What recommendations would you give to someone considering this product?
Recommend because it streamlines the approval process and makes efforts less.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
Yogesh S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2026
Professional Agreement Management for Marketing.
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is unique in the sense that it has an extensive integration platform, which is integrated with such tools as Salesforce, and HubSpot. It has more complex competitors, unlike incrementally less developed ones, it provides a holistic Intelligent Agreement Management platform. This helps marketing departments to manage all the stages of the contract life-cycle including the initial stage, and the final stage with enterprise-scale protection, a potentially globally-known brand that has an external vendor confident in an outsourcee.
What is your favorite aspect of this product?
The mighty template library and live tracking. With otherwise similar marketing contracts like influencer contracts or vendor ndas, templates assist in erasing hours of manual setups. Being able to know exactly when a recipient has opened or signed a document has the advantage of being visible without the need to send follow-up mail as often as these types of campaigns are quick-moving.
What do you dislike most about this product?
The worst of all is that pricing scheme and insufficient customer care with non-enterprise levels. The cost is high when it is applied to mid-sized departments since the cost increases fast adding seats/ envelopes. Additionally, using more complex camera functions can clutter the interface and be counter-intuitive, meaning it can cost a lot of time to learn on the interface by members who might not be technology-centered.
What recommendations would you give to someone considering this product?
We would advise you to prudently consider the quantity you begin with in your monthly envelopes before entering into a plan since its overages are costly. When your stock of marketing depends on particularCRM or project management software, you ought to consider testing the integrations during the free trial. Instill in your team the how to come up with templates at an early age so that you will get the highest ROI and the document will still be able to maintain a brand consistency.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
Rishika S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
the best-known brand in my technology stack.
Likeliness to Recommend
What differentiates Docusign from other similar products?
the difference here is that it is the most commonly used, so all people know how to use it. when I send someone a docusign link, I never receive a call back asking me how to sign. it is the most user-friendly experience of sending to the recipient compared to the cheaper more obscure platforms that would look like a phishing attack to an untrained reader.
What is your favorite aspect of this product?
the salesforce and microsoft 365 integration is impeccable. i can sign a contract in my crm and automatically save it in the appropriate folder once signed, and the document-tracking feature is also incredibly detailed, showing me each step of the document.
What do you dislike most about this product?
it is somewhat slow to load when working with extremely large files or intricate templates that have dozens of conditional fields. i also would like to see the standard plan include more of the advanced branding features without having to upgrade to the costly enterprise plan.
What recommendations would you give to someone considering this product?
in high-volume professional settings, this is the standard of the industry and there is a reason why this is the case. it is strong, dependable, and provides your business with an automatic spike in credibility.
Pros
- Performance Enhancing
- Trustworthy
- Saves Time
- Altruistic
Please tell us why you think this review should be flagged.
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