What is Docusign?
Use Docusign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Docusign?
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
E-Signatures
User-Friendly
Digital Signature
Mobile
Security
Audit Trail
Notifications
Regulatory Compliance
Workflow
Third-Party Integration
Templates
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Docusign Reviews
Pragya J.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2024
Best Contract execution tool
Likeliness to Recommend
What differentiates Docusign from other similar products?
It's post execution functionality. including but not limited to Contract abstraction work, Contract review work along with easy to execute agreements functionality makes it stand out from its competitors.
What is your favorite aspect of this product?
The easy to execute functionality whereby we are able to execute agreements within a day.
What do you dislike most about this product?
There is nothing to dislike about DocuSign as such.
What recommendations would you give to someone considering this product?
If your organization has a large size and is looking to execute numerous agreements in a day, you can definitely consider DocuSign.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Andrey L.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Oct 2023
Great Solution for Contract Management!
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is more involved in the legal writing process of contracts
What is your favorite aspect of this product?
DocuSign memorizes one instance of a signature and adopts it for every signature block within the contract
What do you dislike most about this product?
It is not an all in one solution for managing PDF forms.
What recommendations would you give to someone considering this product?
Great for client use! It's easy to send a docusign template to a client and they can sign and send it back. The end user result is very well thought out
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Cindy R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
Fast, secure, and reliable digital signing
Likeliness to Recommend
What differentiates Docusign from other similar products?
DocuSign is so easy to deal with. It has significantly reduced turnaround times for approvals and contracts in daily operations.
What is your favorite aspect of this product?
The amazing area of DocuSign is the speed and convenience it brings to document signing. It lets me send, review, and sign agreements from virtually any device without needing to print or scan anything.
What do you dislike most about this product?
For everyday use, the core features work so smoothly that it doesn’t affect my experience much. It still feels like a very solid and well-rounded platform. So, there isn’t really anything major I dislike about it.
What recommendations would you give to someone considering this product?
Before choosing a plan, take time to evaluate how many users, templates, and automation features your team actually needs so you can select the most effective option.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
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