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Docusign

DocuSign

Composite Score

8.9 /10

CX Score

9.0 /10

355 Reviews Write a Review

Claim Software

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details

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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Conflict Resolution

Latest Award, 2025

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

4 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Product Impact

2023

2 Top Rated Capabilities

6 Top Rated Features

2023

Product Impact

2022

0 Top Rated Capabilities

2 Top Rated Features

2022

DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Feature Ratings

Average 86

E-Signatures

Digital Signature

User-Friendly

Mobile

Audit Trail

Security

Regulatory Compliance

Notifications

Workflow

Templates

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support

DocuSign Reviews

Cathy W.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Sufficient Assistance in Electronic Signature.

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is a practical digital signature solution, that ensure the entire system is well encrypted and only persons with authorization gain the access for the systems.

What is your favorite aspect of this product?

DocuSign has the image library, which ensure the system recognize the initial signature in case one forgets

What do you dislike most about this product?

DocuSign has inclined positive security measures for suitable access and identity management .

What recommendations would you give to someone considering this product?

DocuSign is competent and digitally applicable for business functionality. There is better and structured systems access protocols.

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Matt F.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great product, necessity for all sales orgs

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

It's name recognition and status in the market lead to innovation and reliability. Great support and technology hardly ever experiences issues

What is your favorite aspect of this product?

The ease of use - it is incredibly intuitive and easy to use. Even if you have never used the product before, the ramp to learning how to effectively navigate the platform is very short

What do you dislike most about this product?

The integration with SalesForce leaves things to be desired at times. I'm not sure if that is a DocuSign issue or a SFDC issue, but it fails to populate data/ not easy to track envelopes at times

What recommendations would you give to someone considering this product?

There are plenty of options to consider for E-Signature platforms but DocuSign is the clear leader for a reason.

Pros

Enables Productivity
Helps Innovate
Effective Service
Caring

Kiran B.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Good Platform to have Electronic Signatures

Likeliness to Recommend

6 /10

What differentiates DocuSign from other similar products?

we can collect the signature from all over which differentiate it from others.

What is your favorite aspect of this product?

we get the notification if anyone has signed the document. it also send the reminders for pending signatures. it give the copy of same data and helps to save the data. we can have the privacy if we want for specific document.

What do you dislike most about this product?

its interface is difficult to understand for first time users. Customer support can be more responsive, it quite expensive to buy the paid plan. templates can be added.

What recommendations would you give to someone considering this product?

To get signature from multiple people at a time its good to have docusign software.

Pros

Reliable
Inspires Innovation
Respectful
Fair

Cons

Vendor Friendly Policies

DocuSign

What is DocuSign?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

DocuSign Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love DocuSign?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Audit Trail View all previous activity including any recent edits and user access.

Security Software provides appropriate data and access security.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

DocuSign Reviews

Cathy W.

Sufficient Assistance in Electronic Signature.

Likeliness to Recommend

Pros

Matt F.

Great product, necessity for all sales orgs

Likeliness to Recommend

Pros

Kiran B.

Good Platform to have Electronic Signatures

Likeliness to Recommend

Pros

Cons

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Feature Ratings

E-Signatures

Digital Signature

User-Friendly

Mobile

Audit Trail

Security

Regulatory Compliance

Notifications

Workflow

Templates

Cloud/On-Prem/Hybrid Deployment

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Vendor Support